Security Solution Engineer I - Information Protection

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. The Role The Security Solution Engineer (SSE) is a seasoned information security expert responsible for strengthening the security posture of customer IT environments. The SSE manages customer systems, ensuring solution uptime, availability, and troubleshooting. The role includes configuring detection logic, developing and expanding security solutions such as Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB), and providing technical support to customers. Your day-to-day Act as a technical subject matter expert for DLP and CASB products for customers and colleagues. Act as a mentor for analysts and other junior resources. Lead solution troubleshooting, upgrades, patching, and break/fix scenarios in customer environments. Collaborate with Program Analysts and other SSEs to develop, configure, and tune policies and rules for customers’ systems. Ensure optimal system configuration and server tuning to future‑proof growing customer environments. Escalate complex problems via a defined escalation path to product vendors and internal resources. Utilize internal CRM for problem tracking and project development; inspect change requests for accuracy. Assist the team in meeting all customer service level objectives. Maintain awareness of industry trends, security news, and best practices. Participate in on‑call rotations after hours and on weekends, serving as a point of escalation as necessary. Provide flexibility with schedule to cover job requirements. Perform other duties as assigned. What you bring to the team A proven background in Information Security or Network Security. Knowledge of corporate computer networking, technical support, system administration, Windows administration, Unix/Linux operating system administration. A Bachelor’s Degree in Computer Science, Information Technology, or related discipline; experience may be considered in lieu of a degree. 2+ years of comprehensive DLP and/or CASB experience. Passion to find innovative and creative solutions to complex problems. Ability to work effectively with team members and customers. Creativity and diplomatic tenacity to challenge the current model to improve efficiency and efficacy. Self‑motivated, with ability to manage and follow up on multiple tasks simultaneously. Ability to communicate complex ideas and solutions to a variety of audiences. Strong time‑management skills. Preferred Experience 2+ years of comprehensive web proxy or email gateway experience. 2+ years of MSSQL or Oracle Database experience. Regular expression experience. Scripting or programming knowledge in Perl, Python, Java, PowerShell, or Bash. Vendor certifications in supported products. Industry certifications such as CISSP, Network+, Security+, etc. Benefits Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Recognition for your contributions Global collaboration and networking opportunities Compensation Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 92,800.00 - 136,070.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 75,000.00 - 110,000.00 USD All other cities and states excluding those listed above: Base Pay Range: 68,600.00 - 100,650.00 USD EEO Statement Proofpoint is an equal opportunity employer; we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. #J-18808-Ljbffr Proofpoint