Floor Staff

Floor Staff

A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.

Primary Responsibilities:

• Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
• Consistently keep the box and/or concession area clean, organized and well-stocked
• Inform guests of special promotions and savings
• Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
• Offer additional products to complement guest's order
• Maintain adequate cash funds and notify manager of the need for cash drops
• Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
• Keep apprised of seating in crowded auditoriums and know where seats are still available
• Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
• At night's end make sure all auditoriums, restrooms and game room area(s) are empty
• Conduct crowd control
• Enforcement of all company policies and procedures (MPAA etc.)

Additional Responsibilities:

• Prepare concession stand for theatre opening or closing
• Track inventory and spoilage control
• General theatre cleaning and operational tasks as directed by the Manager on duty
• Handle minor customer complaints; Call the manager if the situation is too difficult

Benefits: Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Employee Discounts, Health Insurance including Dental, Vision, Life, Accident, Critical Illness and Hospitalization.

Knowledge and Skill Requirements:

• Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
• Ability to follow oral and written instructions.
• Ability to speak effectively before groups of customers or employees of organization.
• Have good communication and interpersonal skills, in addition to good client/customer service skills.
• Ability to work effectively with a team.
• Ability to perform basic math and cash handling duties.
• To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.

Working Conditions:

• The work for this position is performed mainly inside the movie theatre.
• The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.
• This position requires availability nights, weekends and holidays.