Level 2 Computer Technician - Systems Administrator

Level 2 Computer Technician - Systems Administrator Company: Pegasus Technologies Location: Kennett Square, PA Employment: Full-Time, Hybrid field & remote support Pegasus Technologies is a growing managed service provider focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid‑sized businesses throughout the region. We are looking for a motivated and customer‑focused Tier 2 Technician to join our team. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper‑V or VMware Microsoft or CompTIA certifications are a plus Benefits Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship‑driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long‑term partnerships with our clients. #J-18808-Ljbffr