Quality Assurance Manager

Job Description As a Quality Assurance Manager for RBC’s Clearing & Custody business you will be responsible for leading the implementation, control, and distribution of all quality assurance practices, standards, methodologies and metrics. Additionally, you will perform quality checks of controls and act as the principal point of contact for internal and external audit teams. What will you do? Support the Billing & Reporting team on process enhancement, procedure modification, and audit coordination Conduct procedure reviews and complex process audits; assisting in major audits/reviews of department controls Evaluate and review processes; provide status reporting to Clearing & Custody management Interface with senior management to resolve deficiencies or compliance issues in a timely manner as needed Monitor adherence to quality standards in the development and implementation of new and existing process controls Monitor the effectiveness of the assurance process Act as the primary point of contact for outside auditors to provide control evidence, conduct process review sessions, and provide responses to audit inquiries Provide oversight and analysis of output for quarterly control checks performed by the Billing & Reporting team to ensure accuracy and help mitigate risks to the business and our Correspondent and RIA firms Assess current controls to ensure they fit within existing regulatory frameworks Manage root cause inquiries into process defects, and implement corrective and preventative actions Lead efforts to enhance existing processes, with an emphasis on those directly impacted by our System and Organizational Controls report What do you need to succeed? Must-have Bachelor’s degree in accounting, finance, or a related field 3-5 years of financial services/brokerage experience Previous experience managing business controls and third‑party auditors strongly preferred Ability to communicate effectively both verbally and in writing Ability to work under pressure and meet deadlines Ability to create, execute and maintain project documentation What’s in it for you? A comprehensive Total Rewards Program including competitive compensation and flexible benefits, such as 401(k) program with company‑matching contributions, health, dental, vision, life, disability insurance, and paid‑time off. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. Opportunities to do challenging work. Opportunities to build close relationships with clients. Job Skills Communication Critical Thinking Decision Making Detail‑Oriented Long‑Term Planning Process Management Risk Management The expected salary range for this particular position is $70,000-$130,000, depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. #J-18808-Ljbffr