Installation Project Manager

Installation Project Manager

Legendary Home Services | New Hope, MN $25-$28/hour | Full-Time | In-Office Schedule: Monday–Friday, 10:30am-7:00pm

About the Opportunity: Legendary Home Services is looking for an experienced, highly organized Installation Project Manager to manage residential projects across our HVAC, plumbing, electrical, and sewer & water divisions. This position serves as an important connection between Sales and Operations, helping ensure that what we sell can be successfully executed in the field.

What You'll Do:

• Own projects through the sold-to-installed and project closeout process
• Review sold projects for accuracy, completeness, feasibility, and field readiness
• Verify scope of work, equipment, materials, measurements, jobsite information, photos, forms, pricing, and supporting documentation
• Identify discrepancies between what was sold and what is required to successfully complete the project
• Verify required information and documentation before projects move into installation
• Work directly with Sales, Operations, and field teams to resolve project questions and discrepancies
• Review project estimates, sold-job documentation, and supporting information for accuracy
• Ensure project information is accurately created and maintained within ServiceTitan
• Coordinate project scheduling, field resources, equipment, materials, and subcontractors
• Identify unusual, complex, or higher-risk projects requiring additional planning before work begins
• Anticipate potential installation challenges and coordinate solutions before they impact the customer or field team
• Help prevent incorrect equipment, missing materials, return trips, installation delays, permit issues, and avoidable customer concerns
• Coordinate equipment and material requirements and verify availability
• Create, maintain, and review project purchase orders
• Coordinate permits, permit payments, inspections, licensing documentation, and code-related requirements
• Track permit and inspection status through completion
• Coordinate resolution of inspection corrections or outstanding code requirements
• Verify installation photos, equipment serial numbers, project forms, and required documentation
• Review completed projects for billing readiness and documentation accuracy
• Verify purchase orders, project costs, invoices, and supporting documentation
• Monitor projects through final completion and ensure outstanding items are resolved
• Coordinate or complete post-installation customer follow-up
• Communicate proactively with customers when project circumstances require additional coordination
• Partner closely with Sales, Operations, Install, Service, Accounting, and other departments
• Review project and workflow trends to identify recurring breakdowns
• Recommend and help implement improvements to the sold-to-completed process
• Help create consistency and accountability in project processes across all Legendary Home Services divisions
• Assist with reporting, project tracking, and operational analysis as needed

What We're Looking For:

The right person combines strong project management skills with operational judgment and exceptional attention to detail. You should be comfortable digging into a project, identifying what doesn't make sense, asking the right questions, making decisions within your area of responsibility, and following issues all the way through resolution.

You'll be successful in this role if you:

• Have strong project management, coordination, or operational experience
• Understand how project accuracy impacts field productivity, profitability, and the customer experience
• Have exceptional attention to detail
• Can manage a high volume of active projects and competing priorities
• Can review technical project information and identify potential issues
• Think proactively and anticipate problems before they reach the field
• Are comfortable challenging or clarifying information when something doesn't look right
• Communicate confidently and professionally across departments
• Can work effectively with salespeople, technicians, installers, managers, vendors, subcontractors, and customers
• Take ownership and drive projects toward resolution
• Make sound decisions without needing constant direction
• Are comfortable working within established processes while identifying opportunities to improve them
• Can balance urgency with accuracy in a fast-paced environment

Preferred Experience:

• Project management or project coordination experience
• HVAC, plumbing, electrical, sewer & water, home services, residential construction, or another skilled-trade environment
• Experience managing residential installation or construction projects
• ServiceTitan experience strongly preferred
• Experience with permitting, inspections, or code-related processes
• Experience reviewing estimates, purchase orders, invoices, or project costs
• Strong Microsoft Office skills, particularly Outlook and Excel

Why Legendary Home Services:

Legendary Home Services brings together established home service brands providing HVAC, plumbing, electrical, and sewer & water services to homeowners throughout Minnesota. The Installation Project Manager has a direct impact on field efficiency, project profitability, customer satisfaction, and our ability to successfully deliver what was promised to the customer. You'll have the opportunity to work across multiple trades, improve the way projects move from sale through completion, strengthen communication between Sales and Operations, reduce preventable project issues, and help build processes that can scale with the continued growth of Legendary Home Services. This is an opportunity for someone who wants more than a traditional administrative project role. We're looking for someone who wants to understand the entire project, take ownership of the details, solve problems, and help us continually improve how we operate.

Legendary Home Services is an equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local law.