Driver Success Lead

$50k - $60k

Zifty

divh2Driver Success Lead/h2pYoull be the primary point of contact for driver support, working closely with Operations to maintain reliability, accountability, and engagement across the platform./ppWhat Youll Do/pulliManage driver onboarding, orientation, and activation/liliHandle escalations, pay disputes, and support issues professionally and promptly/liliMonitor performance metrics, reliability trends, and zone coverage gaps/liliCommunicate operational updates, safety alerts, and company initiatives to drivers/liliBuild engagement initiatives that strengthen driver morale and recognition/liliMaintain SOPs, training materials, and driver-facing resources/liliIdentify recurring issues and recommend process improvements/li/ulpWhat Were Looking For/pulliBackground in operations, logistics, driver management, or customer support/liliComfortable managing difficult conversations with empathy and accountability/liliStrong communicator who is highly organized and detail-oriented/liliExperience with operational or workforce management software a plus/li/ulpCompensation $50,000$60,000 | Full benefits/p/div

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Vacancy posted 15 hours ago

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