Field Delivery Specialist and Guest Services
Big Fish Rentals
Job Description
Job Description
About Us
At Big Fish Rentals, we manage high-quality short-term rental properties and deliver seamless, memorable stays for our guests. We take pride in maintaining pristine accommodations and offering top-tier hospitality from check-in to check-out.
Job Overview
We are seeking a reliable, customer-focused Field Specialist to handle property staging, guest amenity deliveries, and on-site support. In this role, you will ensure our short-term rental units are fully stocked, property keys or access codes are functioning, and guest requests—such as extra linens, high chairs, or welcome packages—are delivered promptly.
Key Responsibilities
- Property Deliveries & Setup: Transport linens, towels, toiletries, welcome baskets, and requested guest amenities directly to vacation rental properties.
- On-Site Guest Support: Respond to guest requests during their stay, troubleshoot minor property issues, and deliver replacement items as needed.
- Property Inspections: Perform quick pre-arrival walkthroughs to ensure units are immaculate, fully stocked, and staged according to company standards.
- Inventory Management: Track linen and guest amenity stock levels at the central warehouse and manage restock runs across properties.
- Vehicle & Logistics: Safely operate company or personal vehicles along assigned daily routes, keeping track of check-in and check-out schedules.
Qualifications & Requirements
- Valid Driver’s License with a clean driving record and reliable transportation.
- Strong background in hospitality, property management, or customer service.
- Ability to work efficiently in a fast-paced environment with shifting priorities.
- Physical ability to lift and carry delivery bins, linen bags, and supplies up to 50 lbs (including climbing stairs).
- Excellent communication skills and a warm, professional demeanor when interacting with guests.
- Flexibility to work weekends, holidays, and variable shifts tied to check-in/check-out windows.
Benefits & Compensation
- Competitive hourly pay with opportunities for performance bonuses.
- Mileage reimbursement for route travel (if using a personal vehicle; we also provide vehicles for you to use while working).
- Dynamic, active work environment with clear paths for advancement in property management.
We are the fastest-growing short-term property management company in Myrtle Beach. Come join our team!
Company Description
We are the fastest-growing short-term property management company in Myrtle Beach. Come join our team!
Vacancy posted 24 days ago
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