Field Delivery Specialist and Guest Services

Job Description

Job Description

About Us

At Big Fish Rentals, we manage high-quality short-term rental properties and deliver seamless, memorable stays for our guests. We take pride in maintaining pristine accommodations and offering top-tier hospitality from check-in to check-out.

Job Overview

We are seeking a reliable, customer-focused Field Specialist to handle property staging, guest amenity deliveries, and on-site support. In this role, you will ensure our short-term rental units are fully stocked, property keys or access codes are functioning, and guest requests—such as extra linens, high chairs, or welcome packages—are delivered promptly.

Key Responsibilities

• Property Deliveries & Setup: Transport linens, towels, toiletries, welcome baskets, and requested guest amenities directly to vacation rental properties.
• On-Site Guest Support: Respond to guest requests during their stay, troubleshoot minor property issues, and deliver replacement items as needed.
• Property Inspections: Perform quick pre-arrival walkthroughs to ensure units are immaculate, fully stocked, and staged according to company standards.
• Inventory Management: Track linen and guest amenity stock levels at the central warehouse and manage restock runs across properties.
• Vehicle & Logistics: Safely operate company or personal vehicles along assigned daily routes, keeping track of check-in and check-out schedules.

Qualifications & Requirements

• Valid Driver’s License with a clean driving record and reliable transportation.
• Strong background in hospitality, property management, or customer service.
• Ability to work efficiently in a fast-paced environment with shifting priorities.
• Physical ability to lift and carry delivery bins, linen bags, and supplies up to 50 lbs (including climbing stairs).
• Excellent communication skills and a warm, professional demeanor when interacting with guests.
• Flexibility to work weekends, holidays, and variable shifts tied to check-in/check-out windows.

Benefits & Compensation

• Competitive hourly pay with opportunities for performance bonuses.
• Mileage reimbursement for route travel (if using a personal vehicle; we also provide vehicles for you to use while working).
• Dynamic, active work environment with clear paths for advancement in property management.

We are the fastest-growing short-term property management company in Myrtle Beach. Come join our team!

Company Description

We are the fastest-growing short-term property management company in Myrtle Beach. Come join our team!