Inside Sales & Customer Experience Coordinator

Job Description

Job Description

Help Us Build Something Great

Honest Abe Roofing is growing in southeast Michigan, serving homeowners throughout the Plymouth, Ann Arbor, Dexter, and Farmington Hills area.

We're looking for someone who brings more than a résumé to work every day. We want a positive, organized, customer-focused person with a "can-do" attitude who enjoys talking to people, solving problems, generating opportunities, and helping a team succeed.

This is an Inside Sales position , but we're a growing local business—which means everyone pitches in.

One minute you may be helping a homeowner schedule a roofing appointment. The next, you may be following up on an unsold opportunity, helping generate new leads, checking that a customer file is complete, or solving a problem before it becomes a bigger one.

If your natural response is "I'll figure it out" rather than "That's not my job," we want to talk to you.

What You'll Do

Your #1 responsibility is helping turn opportunities into customer appointments.

You'll be the first point of contact for many of our homeowners and will play an important role in the customer's experience from their first inquiry through completion of their project.

Your responsibilities will include:

• Respond quickly to new leads by phone, text, and email
• Speak confidently with homeowners and schedule qualified appointments for our Roofing Advisors
• Follow up consistently with leads who haven't scheduled yet
• Confirm appointments and help reduce cancellations and no-shows
• Follow up after sales appointments and help recover opportunities that weren't initially sold
• Make outbound calls and conduct other lead-generation activities
• Help identify creative ways to generate new business in our local market
• Provide a professional, friendly experience every time you interact with a customer
• Keep customer information, appointments, notes, and job records accurate in our CRM
• Help ensure paperwork and customer files are complete and organized
• Assist with payments, invoices, permits, project documentation, and other administrative needs as required
• Communicate issues quickly instead of allowing them to fall through the cracks
• Help teammates when something needs to get done—even when it isn't specifically listed in your job description

The Person We're Looking For

We're less concerned about finding someone who has done this exact job before than we are about finding the right kind of person .

You may be a great fit if:

• You have a genuinely positive attitude and bring good energy to work
• You enjoy talking to customers and helping people
• You're comfortable picking up the phone and aren't discouraged by rejection
• You're organized and naturally keep track of details
• You follow through on what you say you're going to do
• You notice when something doesn't look right and take action
• You're comfortable juggling several priorities at once
• You like finding new customers and aren't afraid to prospect or generate leads
• You're willing to learn new systems and processes
• You can work independently without needing someone to constantly tell you what to do next
• You're willing to jump in and help wherever the business needs you
• You believe the customer's experience matters

Experience in inside sales, customer service, marketing, lead generation, construction, roofing, or home services is helpful—but attitude, initiative, communication skills, and attention to detail matter most.

What Success Looks Like

Success in this position isn't about simply completing a checklist.

It means:

Leads get contacted quickly.
Appointments get scheduled.
Customers feel taken care of.
Follow-up actually happens.
Files are accurate.
Details don't get missed.
Problems get communicated and solved.
The team can count on you.

Most importantly, when something needs to get done, you're someone who helps make it happen.

What We Offer

• $20–$24/hour , depending on experience
• Weekly pay
• Paid time off and paid holidays
• Monday–Friday schedule
• Training on our systems and processes
• Professional, team-oriented work environment
• Opportunity to learn multiple sides of a growing home-services business
• Advancement opportunities as the operation grows

This Probably Isn't the Right Role If...

This position probably won't be a good fit if you:

• Don't like talking to people on the phone
• Avoid outbound calls or follow-up
• Get discouraged easily when a customer says "no"
• Frequently miss small details
• Wait to be told what to do when you see something that needs attention
• Prefer a narrowly defined job where you only handle "your" responsibilities
• Don't enjoy working in a growing business where priorities can sometimes change quickly

Interested?

If you're organized, upbeat, customer-focused, comfortable on the phone, and known as the person who gets things done , we'd like to hear from you.

Tell us about your experience and, more importantly, why you think you'd be a great addition to our team.

This Honest Abe Roofing franchise is independently owned and operated. Applications are submitted directly to the local franchisee, and all hiring decisions are made by local management.