Licensed P&C Customer Service Representative

Licensed P&C Customer Service Representative

P&C License Required | Remote | Base Salary + Commission | $50K–$75K Potential

About This Role

Archer Insurance Agency is a growing multi-state agency with offices in California and Tennessee. We're a small, tight-knit team with a culture where every seat has one clear owner, a real scoreboard, and no micromanagement. We're rebuilding our structure around specialists — and this role is one of the most important seats in the agency.

What You'll Own

You will own customer service and renewals for our California personal lines book (approximately 1,000

policies). California is one of the most challenging home insurance markets in the country right now — which is

exactly why this seat matters. You'll be the person our CA clients count on, and the reason they stay.

• Renewals: Work our renewal system — renewals with rate increases under 10% go out via automated email; you personally handle every renewal at 10% or above with a proactive call, coverage review, and re-market evaluation.
• Remarketing: Shop and place hard-to-write CA home business across our carrier and E&S lineup, tracking every subjectivity and deadline to the finish line.
• Customer Service: Endorsements, billing questions, documents, and carrier requests — logged and completed same-day in our CRM.
• Retention Saves: Same-week outreach on non-pays and pending cancellations — on our team, a saved policy is a win that gets celebrated.
• Account Rounding: Spot coverage gaps and mono-line households during renewal conversations — with commission opportunities when they close.

Requirements

• Active Property & Casualty license (required). California authority — resident or non-resident
• At least 2 years of insurance service experience (required). Personal lines strongly preferred.
• Comfort working carrier portals and an agency management system/CRM; you keep clean records without being told.
• The discipline of a great remote employee: reachable, organized, deadline-driven, and honest about what's on your plate.
• Clear, warm communication on the phone and in writing — you can deliver a rate increase and keep the client.
• Ability to work California business hours (Pacific Time) — our CA clients are your clients.

Nice to Have

• California homeowners / hard-market experience (FAIR Plan, E&S carriers, wholesale platforms).
• Farmers Insurance product familiarity.
• Experience owning a renewal book or retention numbers you're proud of.

Location & Schedule

Full-time, 100% remote. Live anywhere in the western United States. California business hours (Pacific Time)

are required — 8:30 AM to 5:00 PM PST.

Compensation & Benefits

• Annual base salary: $50,000 – $75,000
• Commission + bonus opportunities
• Work from home
• Mon–Fri schedule
• Retirement plan
• Paid time off (PTO)

About Archer Insurance Agency

Archer Insurance Agency is an established multi-state agency built on a strong personal and commercial lines foundation. We take pride in taking care of our clients and our team. This role is central to that — you'd own the service and renewal experience for our California personal lines clients, making sure they're properly covered and well looked after year over year.

We offer a stable, clearly defined seat with hands-on training, a supportive team, and real room to grow for

someone who wants to build a long-term home — not just a job. If you're a licensed professional who takes

pride in doing the work well and being the person clients trust, we'd love to hear from you.