Supply Chain Operations & Order Management Specialist

Senior Logistics and Supply Chain Specialist - Domestic Hybrid-3 days in the office, 2 days remote Innovative Outsourcing has been retained by our client, Base Brands, to identify a Senior Logistics and Supply Chain Operations Specialist to join their growing team. This is not a warehouse management position. We're seeking a supply chain professional who thrives on managing the end-to-end execution of customer orders while partnering cross-functionally with Sales, Planning, Product Development, China Operations, Supply Chain, warehouse partners, transportation providers, and customers. The ideal candidate is highly organized, detail-oriented, and enjoys solving problems before they become issues. You'll play a critical role in ensuring products move accurately and on time while continuously improving operational processes and building strong relationships with both internal teams and external partners. Primary Responsibilities Order Management & Supply Chain Operations Own the complete order lifecycle from pre-order planning through customer delivery for Domestic and POE orders. Partner closely with Planning, Sales, Product Development, China Operations, and Supply Chain to ensure orders are entered accurately and executed on schedule. Monitor order execution and proactively resolve issues related to delays, order accuracy, EDI transactions, routing requirements, and chargebacks. Maintain customer routing guides, commercial documentation, and order documentation. Coordinate customs clearance activities and customer pickup of POE containers. Logistics & Third-Party Partner Management Serve as the primary point of contact for third-party warehouse (3PL) and transportation partners. Monitor warehouse performance, inventory movement, and last-mile container flow from port to warehouse. Resolve logistics issues independently while escalating critical concerns when appropriate. Build strong relationships with logistics partners to maintain exceptional service levels. Operational Excellence Support Sales with new product launches and seamless customer order execution. Maintain item master data, product dimensions, and operational records to ensure system accuracy. Identify opportunities to improve processes, increase efficiency, and enhance data integrity across supply chain operations. Partner cross-functionally to resolve inventory, systems, and operational issues. Qualifications We're looking for someone with experience in: End-to-end customer order management Supply chain operations and logistics coordination Working cross-functionally with Sales, Planning, Operations, and Supply Chain ERP systems REQUIRED (SAP, Oracle, NetSuite, Microsoft Dynamics, or similar) Third-party warehouse (3PL) and transportation provider coordination Managing multiple priorities in a fast-paced environment Driving process improvements and operational efficiencies Maintaining accurate operational data and system integrity Preferred Experience EDI transactions Retail routing compliance and chargebacks Import/export or POE operations Consumer products, manufacturing, or distribution environments What Makes You Successful Exceptional attention to detail Strong organizational and follow-through skills Excellent communication and relationship-building abilities A proactive, solutions-oriented mindset Comfortable working independently while collaborating across multiple departments Strong systems aptitude and analytical thinking Compensation & Benefits: Competitive salary of $70,000-$80,000 , based on relevant experience, plus a comprehensive benefits package that includes PTO, medical, dental, and vision insurance, and a 401(k) plan. #J-18808-Ljbffr Innovative Outsourcing