Technology Analyst

Salary: $80,400.00 - $124,600.00 Annually
Location : Solid Waste Services 630 Beacon Lake Drive, Raleigh, NC
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-00665
Department: Solid Waste Administration
Opening Date: 09/11/2026
Closing Date: 9/25/2026 11:59 PM Eastern
Work Hours: Monday - Friday; 8:00 am - 5:00 pm
Hiring Range: $80,400.00 - $102,500.00


Job Description
The Solid Waste Services Department provides residential curbside collection of garbage, recycle, yard waste and a variety of specialized services. The department is organized into two divisions: Administration and Operations. The Technology Analyst works within the Administrative Division of Solid Waste to support the technology projects, initiatives and responsibilities of both divisions. This position will serve as a project lead for department-wide initiatives within their area of responsibility.

The ideal candidate for this role will be a highly collaborative technical professional with a proven ability to manage projects, strategically solve problems, and manage organizational change

About You

You are a collaborative, solutions-focused technology professional who enjoys solving problems and improving processes. You can manage projects, support business systems, troubleshoot issues, and communicate effectively with staff, vendors, and IT partners. Experience with project management, AVL/telematics software, or Cityworks is a plus.

About Us

The City of Raleigh's Solid Waste Services Department provides garbage, recycling, yard waste, and specialized services to the Raleigh community. Our team uses technology and innovation to support efficient operations and quality service.

Duties and Responsibilities


The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Manages technical projects; defines system requirements, priorities and viable alternatives; presents solutions to stakeholders; prioritizes and coordinates tasks; maintains schedules and provides project updates; fosters organizational change management
• Serves as project team member on projects with technical components; works collaboratively to present solutions to stakeholders; analyzes and documents requirements
• Performs needs analysis; researches technologies for current and future projects; identifies and implements technical solutions and productivity enhancements
• Oversees business processes and system solutions; identifies, develops, implements and/or maintains technology solutions.
• Provides technology support for Solid Waste Staff; provides application support including system debugging, updating and configuration, user support; documentation creation/management
• Coordinates vendor relationships; acts as the point of contact between Solid Waste and external vendors/partners
• Provides analytical support of assigned business systems, servers and applications; develops and maintains reports, technical system documentation, end user reporting tools, database structures, queries and/or technical reference materials; develops system interfaces and extracts/migrates data
• Provides user training and technical guidance
• May serve as lead workers, assigning work and monitoring work completion or may supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures

Typical Qualifications
Education and Experience
Associate's Degree or 2 Years of College in Information Technology, Computer Science, or related field; 1 to 3 years' experience in asset management, system administration or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Licenses or Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
• CompTIA A+ and Microsoft Certification

Preferred Qualifications:

• Experience with Cityworks preferred

Additional Information
Knowledge of:

• Business systems and technology practices
• Project management principles
• Business process analysis and system requirements
• Troubleshooting and root cause analysis
• Reporting, data, and technical documentation

Skills In:

• Project coordination and organization
• Technical troubleshooting and problem-solving
• System and application support
• Reporting and data analysis
• Communication and customer service

Ability To:

• Work collaboratively with staff, vendors, and IT
• Manage multiple projects and priorities
• Analyze problems and recommend solutions
• Explain technical information clearly
• Support users and provide training
• Adapt to new technology and processes

ADA and Other Requirements:

Work Environment and Physical Effort:
Sedentary:Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment. Employees may occasionally work in a warehouse environment or in and around vehicles.

Work Exposures:
Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.


To find out about the City's benefits package, and other programs, please visit our Employee Benefits page:

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01


Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02


How much relevant or comparable work experience do you have in this field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03


Have you ever been terminated or forced to resign from a position?

• Yes
• No

04


If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.
05


Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?

• Yes, I currently have a valid NC Driver's License.
• I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire.
• No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire.

06


Do you have any experience providing technical support for an operational function? Either in Solid Waste, Transportation, or other directly related field?

• Yes
• No

07


If so, can you please describe your experience?
08


Do you have experience operating and maintaining AVL-based/telematics software?

• Yes
• No

09


If so, please describe.
10


Do you have experience in project management?

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

11


Do you have experience using Cityworks?

• Yes
• No

12


Please describe any experience you have in supporting software that may be helpful to support operations.
Required Question