Amazon Customer Service Associate

Job Overview

The Customer Service Associate assists customers with questions, orders, deliveries, returns, account issues, or other service-related needs.

Depending on the position, customer interactions may take place by phone, chat, email, or another support channel.

Key Responsibilities

• Respond to customer questions.
• Research order or account information.
• Help customers resolve service issues.
• Explain applicable processes and available options.
• Document customer interactions accurately.
• Use customer-service systems and internal resources.
• Escalate issues that require additional support.
• Follow privacy, security, and customer-service procedures.
• Communicate clearly and professionally.
• Meet applicable quality and service expectations.

Qualifications

Requirements vary between customer-service programs and locations.

The vacancy should identify any requirements related to:

• Education
• Customer-service experience
• Computer proficiency
• Language ability
• Internet or equipment requirements for remote positions
• Work authorization

Skills

• Customer service
• Verbal communication
• Written communication
• Listening
• Problem-solving
• Computer skills
• Time management
• Attention to detail

Physical Requirements

Physical requirements depend on whether the position is office-based, facility-based, or remote.

Use the employer's actual requirements.

Work Schedule

Customer-service schedules may include daytime, evening, weekend, seasonal, part-time, or full-time work.

Provide the actual working hours where available.

Education and Experience

Use the requirements supplied for the vacancy.

Disclaimer: This is not a job offer from the Amazon. This post promotes a third-party resource that helps applicants prepare for Amazon job applications. Amazon does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.