Customer Support Administrator

#LI–Skilled–01 Now Hiring: Direct Hire Customer Support Administratorin Golden, CO Position Summary We are seeking an experienced Customer Support Administrator to serve as a key liaison between customers, service engineers, and internal operations teams. This role is ideal for candidates with a strong background in manufacturing environments, field service coordination, and customer support operations. The successful candidate will have direct experience supporting and scheduling service engineers, managing service-related workflows, analyzing operational and customer service reports, and driving process improvements through data‑driven decision making. This position requires the ability to work in a fast‑paced manufacturing environment while maintaining exceptional customer service standards and ensuring efficient execution of service activities. Preferred Experience Direct experience supporting, scheduling, or coordinating Field Service Engineers or Service Technicians. Experience working within a manufacturing, industrial, engineering, or production environment. Strong analytical and reporting skills with the ability to interpret service, operational, and customer data to identify trends and support business decisions. Experience managing service‑related quotations, contracts, work orders, and inventory. Ability to coordinate multiple priorities while working cross‑functionally with engineering, operations, customer service, and management teams. Experience using ERP, CRM, or service management systems to maintain accurate records and reporting. Additional Responsibilities Generate, analyze, and distribute operational and service‑related reports for management review. Monitor service performance metrics and identify opportunities for process improvement. Partner closely with service engineers and field service management to ensure efficient scheduling, resource allocation, and customer satisfaction. Support inventory planning and parts management to ensure service engineers have the necessary materials to complete customer projects. Ideal Candidate Profile The ideal candidate will bring experience from a manufacturing, industrial equipment, automation, engineering services, or technical service environment and have a proven track record of supporting field service operations. Candidates with experience coordinating service engineers, analyzing reports, managing service workflows, and supporting customers in a manufacturing setting are strongly preferred. About Golden, CO: Nestled in the foothills of the Rocky Mountains, Golden is known for its beautiful scenery, outdoor recreational opportunities, and vibrant community life. It offers a unique blend of small‑town charm and access to the amenities of the Denver metropolitan area. #J-18808-Ljbffr PEAK Technical Services Inc.