Pharmacy Customer Service Associate

$16 - $18 per hour

Walgreens

Springfield, MO

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16 - $18 / Hourly

Apply

Vacancy posted 9 hours ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Springfield, MO vacancy

Order Processor - Inside Sales
$20 - $23 per hour
...organization at CSI. This role is designed for individuals who are building proficiency in CSI systems, processes, and Inside Sales customer service expectations while handling a reduced and structured workload under close supervision. The primary objective of this role...
Suggested
Hourly pay
Work at office
Monday to Friday
Central States Industrial
Springfield, MO
1 day ago
FedEx - Retail Customer Service Associate $16-$22/hr (Springfield)
$16 - $22 per hour
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions. Retail Customer Associates are responsible for greeting customers, processing shipping orders...
Suggested
Hourly pay
Full time
Part time
Work at office
Shift work
Weekend work
Afternoon shift
Fedex
Springfield, MO
14 hours ago
Customer Service Associate I
...Are you looking for a dynamic role where you can enhance customer experiences? Join a team that values your customer service skills, organizational abilities, and problem-solving talents while enjoying great perks like health benefits and educational assistance. Your friendly...
Suggested
Dollar Tree
Springfield, MO
2 days ago
Customer Service Associate II
...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting shopping experience for our customers. Your Role:As a Cus Customer Service, Associate...
Suggested
Dollar Tree Family Dollar - Dollar Tree, Inc.
Springfield, MO
2 days ago
Customer Service Associate
...and delivers a distinctive and delightful customer experience. + Registers sales on... ...fair, friendly, and efficient checkout service. Customer Experience + Engages customers... ...Job ID: 1816463BR Title: Customer Service Associate Company Indicator: Walgreens Employment...
Suggested
Hourly pay
Work experience placement
Seasonal work
Work at office
Local area
Flexible hours
Shift work
Afternoon shift
Walgreens
Springfield, MO
3 days ago
Customer Service Sales Associate
$75k - $95k
...be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Customer Service & Sales Associates to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales...
Local area
Immediate start
Remote work
Work from home
Riverside Payments
Springfield, MO
13 days ago
Office Assistant - Work Study International Programs
$15 per hour
...policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.The University maintains a grievance procedure incorporating due process...
Full time
Work at office
Missouri State University
Springfield, MO
1 day ago
Summer Office Assistant TRIO & Access & Success Work Study
$15 per hour
...Certifications Additional Qualifications - Prior experience in customer service, retail or other people-facing jobs is preferred. Experience... ...of religious organizations or of military organizations associated with the Armed Forces of the United States of America. The...
Full time
Summer work
Work at office
Monday to Friday
Flexible hours
Weekday work
Missouri State University
Springfield, MO
27 days ago
Clerical Assistant
Job Description Job Description Our company is currently seeking a Clerical Assistant to join our team! Responsibilities Prepares, reviews, and transmits claims using billing software, including electronic and paper claim processing Enter and process Correspondence...
Work at office
Monday to Friday
OZARK ANESTHESIA ASSOCIATES, INC.
Springfield, MO
1 day ago
Part -Time Honors Office Assistant
$15 - $20 per hour
...in Microsoft Office Suite (Word, Excel, Outlook). Prior customer service experience and working with the public. Ability to work well... ...productivity. Preferred Knowledge Skills & Abilities Associate's degree from a regionally accredited institution of higher...
Contract work
Part time
Work at office
Local area
Immediate start
Weekend work
Afternoon shift
Ozarks Technical Community College
Springfield, MO
1 day ago
Clinic Office Assistant - Rheumatology
...coding affect reimbursement from third party payers. Billing, collection and charge entry functions as assigned. Demonstrate customer service and team building and leadership skills.Education: • Required: High School Diploma or Equivalent Experience: • Required...
Work at office
Shift work
Day shift
CoxHealth
Springfield, MO
5 days ago
Clinic Office Assistant - Rheumatology
...coding affect reimbursement from third party payers. Billing, collection and charge entry functions as assigned. Demonstrate customer service and team building and leadership skills. Education: Required: High School Diploma or Equivalent Experience: Required: No Prior...
Work at office
CoxHealth
Springfield, MO
4 days ago
MCHHS SSAC Office Assistant - Work Study
$15 per hour
...Department - McQueary College of Health & Human Services Administration Hiring Range - $15.00... ...written communication skills; strong customer service skills; high level of... ...organizations or of military organizations associated with the Armed Forces of the United States...
Hourly pay
Full time
Work at office
Missouri State University
Springfield, MO
1 day ago
Office Administrative Assistant Volunteer
...Kindness, compassion, service. V olunteers are needed to help with a variety of projects in our office. No special skills are needed (other than a nice smile and a happy disposition!), but if you have areas of special skills or interests, we welcome the opportunity to...
Work at office
Monday to Friday
Good Shepherd Hospice Springfield/Branson
Springfield, MO
3 days ago
Office Assistant
Benefits: 401(k) matching Flexible schedule Paid time off For this position you would be working in the office part time, Monday through Friday. Familiarity with Quickbooks online, Word and Excel is helpful, as well as experience with construction documents ...
Part time
Work at office
Monday to Friday
Flexible hours
Turnkey Cleaner LLC
Springfield, MO
3 days ago
Remote Sales and Service Agent
$69k
...approachable demeanor. A strong desire to help others: provide valuable advice and services. Effective Communication Skills: your ability to connect with others is crucial. Sales or customer service experience is advantageous but not mandatory. Your Qualifications:...
Remote job
Full time
Work from home
Flexible hours
HMG Careers
Springfield, MO
a month ago
Walgreens - Customer Service Associate $16-$19/hr (Springfield)
$16 - $19 per hour
...Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer... ..., and opportunities for advancement into Shift Lead, Pharmacy Technician, or Assistant Store Manager roles. Some locations...
Hourly pay
Full time
Part time
Shift work
Night shift
Weekend work
Walgreens
Springfield, MO
14 hours ago
Sales Associate
$57k
.... Our goal is to provide an exceptional customer experience and quality furniture for a great... ...with Slumberland Furniture! Sales Associate Job Benefits ~ Full Benefits Package:... ...subject matter expert on the products and services offered, practicing selling strategies,...
Full time
Work at office
Flexible hours
Afternoon shift
Slumberland Furniture
Springfield, MO
19 days ago
Receptionist
$20 per hour
...required Proficiency with Microsoft Word, Excel, and Outlook Strong data entry and organizational skills Excellent customer service and communication abilities Ability to multitask and work efficiently in a fast-paced office environment Reliable, professional...
Full time
Work at office
Monday to Friday
Express Employment Careers
Springfield, MO
13 hours ago
Front Desk Agent
...Job Description Job Description Job Description - Customer Service/Front Desk Job Title: Front Desk Department: Operations/Guest Services Reports To: Property General Manager FLSA Status: Non-Exempt Position Summary: Provides guests with...
Shift work
Night shift
Day shift
Afternoon shift
Springfield Hotel LLC
Springfield, MO
14 hours ago
Receptionist
divh2Veterinary Clinic Assistant/h2pFast-paced veterinary clinic looking for a detail-oriented candidate./ppMain duties will include:/pulliGreeting clients./liliFilling out appointment/boarding/grooming paperwork./liliInvoicing, and collecting payments./liliAnswering phones...
Full time
Weekend work
Animal Care Center
Springfield, MO
5 days ago
Front Desk Representative
...Location: TownePlace Suites by Marriott - Springfield, MO Guest Service Representative.pdf Essential Responsibilities: Warmly... ...: High School diploma or GED preferred. Hospitality customer service experience preferred. Hours: ~ Flexible...
Full time
Part time
Work at office
Immediate start
Flexible hours
Night shift
O'Reilly Hospitality Management
Springfield, MO
1 day ago
Front Desk Representative
...registration and room assignments. Handle guest inquiries about hotel services, dining, entertainment, and travel directions. Manage room... ...: High School diploma or GED preferred. Hospitality customer service experience preferred. Hours: ~ Flexible...
Work at office
Immediate start
Flexible hours
Night shift
O'Reilly Hospitality Management
Springfield, MO
2 days ago
Front Office Administrative Assistant
...Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and... ...support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District...
Daily paid
Full time
Work at office
Local area
Bartram Family Dental Care
Springfield, MO
5 days ago
In Home Sales Advisor
$125k - $250k
...race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your...
Weekly pay
Part time
Weekend work
Afternoon shift
Erie Home
Springfield, MO
3 days ago
Licensed Outside Sales Representative
$150k - $250k
...Outside Sales Representative to sell our services and expand our network of referral... ...commercial property owners Identify customer needs through direct engagement and consultations... ...opportunities including professional association memberships and specialized training...
Permanent employment
Contract work
Temporary work
For contractors
Work at office
Remote work
Flexible hours
Swift Public Adjusters
Springfield, MO
29 days ago
Lowe's - Cashier/Customer Service Associate - Hiring ASAP (Springfield)
$14 - $19 per hour
...Lowe’s is seeking Cashiers / Customer Service Associates to assist customers with purchases, returns, and general front-end store operations. Associates are responsible for operating cash registers, processing cash and card payments, assisting customers with returns and...
Hourly pay
Full time
Part time
Immediate start
Lowes
Springfield, MO
14 hours ago
Remote Client Sales Representative
...prospects through phone, video calls, and digital platforms (no cold outreach required - leads are provided) Present products and services in a clear and compelling way Follow a structured workflow designed to improve productivity and outcomes Develop and...
For contractors
Remote work
Silicon Valley Financial (SVF)
Springfield, MO
2 days ago
Remote Sales Customer Representative - No Experience Needed | Full Training Provided
...Remote Sales Opportunity with Unlimited Potential — Sales Customer Representative at Joseph and Young Joseph and Young is currently looking for motivated individuals to join our growing remote team. As a Sales Customer Representative, you’ll have the opportunity to...
Start working today
Remote work
Work from home
Flexible hours
Joseph and Young
Springfield, MO
1 day ago
Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position... ...and the ability to work from home! We service union and association members by matching clients to the products and services they...
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Springfield, MO
6 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!