Senior Engineer, Application Engineering

OverviewJob PurposeWe are on a mission as a team.  We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities.  Our start-up roots keep us nimble, flexible, and moving fast.  We take ownership and make decisions. We all work for one company and work together to drive growth across the business.  We engage in robust debates to find the best path, and then we move forward as one team.  We take pride in what we do, acting with integrity and passion, so that our customers can perform better.  We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders.   Every day we work toward transforming global markets. The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). The Senior Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse.ResponsibilitiesDesign, build, and deliver integrated solutions across SWIFT, IBM MQ, and supporting middleware platforms from initial planning through production deploymentIdentify performance bottlenecks and tune systems to ensure reliability and throughput across financial messaging infrastructureSupport a 24/7 production environment through hands-on incident response, proactive monitoring, and a weekly on-call rotation for after-hours support and planned change eventsTroubleshoot and resolve issues across the full stack, including SWIFTNet connectivity, messaging flows, and integrations with back-office systems, before and after they impact productionManage the day-to-day operations of SWIFT, IBM MQ, and related middleware including configurations, patch levels, upgrades, and compliance requirementsOwn complex technical problems from root cause through resolution, and share findings in a way that prevents recurrence and builds team knowledgeWork closely with developers, operations staff, release engineers, and business teams to understand requirements and deliver solutions that actually work in practiceKeep SWIFT infrastructure decisions well documented, contribute to change management processes, and make sure operational procedures stay current as the SWIFT framework evolves year to yearMentor junior engineers and operations staff, and take an active role in growing the team's overall capabilityKnowledge and ExperienceBachelor's degree in Computer Information Systems or equivalent hands-on experience in Systems Engineering or Information Technology5+ years supporting enterprise middleware and financial messaging platforms, with solid experience in SWIFT and IBM MQDirect experience installing, configuring, and administering SWIFT Alliance Access and Alliance Gateway, with working knowledge of IBM MQ and TableauFamiliarity with the SWIFT Customer Security Controls Framework (CSCF) and experience supporting the annual Security Attestation processComfortable administering both Windows Server (2019 and later) and Linux (RedHat preferred) in a regulated financial messaging environmentExperience managing Hardware Security Modules within a SWIFT environmentWorking knowledge of SDLC processes and tools including GIT and configuration management platforms like PuppetSolid understanding of DR, BCP, and how to manage systems across production and non-production environmentsAble to write functional scripts in at least one language such as Bash, Python, PowerShell, Perl, or JavaScriptStrong problem solver who stays calm under pressure and can work through ambiguous, high-stakes situationsClear communicator who can talk to engineers and business stakeholders equally well without losing either audiencePreferred Knowledge and ExperienceExperience building automation using Ansible, Puppet, or similar toolsExperience with Tableau or other reporting and visualization toolsExperience enforcing SWIFT security controls in line with CSCF requirements, across on-premises and cloud or hybrid environmentsFamiliarity with newer SWIFT connectivity options like MicroGateway or Direct LinkExperience with LDAP directory servicesSWIFT Certified Professional credential or comparable certificationGood at managing priorities, staying organized, and keeping projects moving without needing a lot of hand-holdingIllinois Base Salary Range The expected base salary for this role, if located in Illinois, is between $113,300 - $140,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. New York Base Salary RangeThe expected base salary for this role, if located in New York, is between $135,000 - $159,700 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. LI-SH3 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.