Senior Product /Application Support Engineer

Job ID: SRJ_8454Posted: 2026-02-17Location: Atlanta, GASalary: USD 110000-112000 / Yearly (Full Time)Employment Type: Full TimeIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsPosition: Senior Product /Application Support EngineerLocation: Atlanta, GARequired Skills & Qualifications:• 6–8+ years of relevant experience in Application Support or Product Support within a production environment.• Strong understanding of Payment Gateway processes (authorization, settlement, reconciliation) and related transaction flows.• Proficiency in SQL (Oracle, MySQL, or SQL Server) for complex query writing and debugging.• Experience with Unix/Linux scripting and administration; basic understanding of Windows Server environments.• Familiarity with observability/monitoring tools such as Splunk, AppDynamics, Dynatrace, Datadog.• Basic working knowledge of AWS.• Hands-on experience with ServiceNow or other ITSM tools for incident, change, and problem management and Jira.• Strong stakeholder management skills with the ability to effectively communicate technical issues to non-technical teams.• Proven ability to work in a multi-functional, cross-team environment with global collaboration.• Perform On call responsibilitiesSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.