Life Science Service Specialist (MALDI, PPSQ, and LABNIRS)

Location: Houston, TX | Dallas, TX | Phoenix, AZ | Los Angeles, CA Salary: $109,000 to $111,000 per year Shimadzu Scientific Instruments is seeking a Life Science Service Specialist to join our team. In this role, you will provide field-based service support for advanced Biotech and Life Science instrumentation, requiring extensive travel across multiple sites and frequent overnight travel. The Life Science Service Specialist installs, repairs, maintains, troubleshoots, and supports assigned products, including systems such as AXIMA MALDI, MALDI 8020, PPSQ, PERFINITY LC, LABNIRS, LIGHTNIRS, IM-LAYER, CLAM, and related platforms. Job Functions Provide hands‑on repair, maintenance, installation, and troubleshooting support for assigned Biotech and Life Science products sold by Shimadzu Scientific Instruments or its representatives. Travel extensively to support customer service needs, including frequent overnight travel. Support customers at multiple work sites during the course of a business day or work week, depending on territory needs and service demand. Perform instrument installations and repairs efficiently, professionally, and in accordance with company service standards. Provide technical training to customers, service personnel, technical support teams, and less experienced field personnel. Deliver telephone‑based technical support to customers and field personnel, including guidance on repairs, maintenance, installations, documentation, and repair parts needs. Accurately document and report repairs, service activities, product failures, parts usage, and related service information in a timely manner. Provide design change or product improvement recommendations when applicable based on field service experience and product performance. Help develop preventive maintenance procedures for assigned products as required. Education and Qualifications An associate’s degree in Electrical Engineering or Technology is required. A bachelor’s degree in a Life Science discipline is highly preferred. Chemistry graduates preferred. At least three years of field or in‑house instrumentation repair experience, or equivalent experience with similar products, is required. Strong hands‑on troubleshooting, repair, installation, and maintenance experience with scientific instrumentation is required. Working knowledge of electronics, biotechnology products, computer systems, customer relations, and report preparation is required. Experience with Shimadzu products, Life Science instrumentation, MALDI systems, or related analytical instrumentation is a plus. Strong customer service, communication, training, documentation, and problem‑solving skills are required. Ability and willingness to travel extensively across a multi‑state territory is required. Additional Qualities Functional Expert – considered a thought leader on a subject. Detail‑Oriented – capable of carrying out a task with all necessary details. Innovative – consistently introduces new ideas and demonstrates original thinking. Team Player – works well as a member of a group. Thought Provoking – capable of making others think deeply on a subject. Instrument Repair – required skill. Instrument – MALDI – required skill. Compensation & Benefits This full‑time, non‑exempt position comes with a comprehensive benefits package. In your first year, you will receive: 10 paid vacation days 8 paid personal days 8 paid scheduled holidays 3 paid floating holidays After one year of employment, you will also be eligible for a generous short‑term disability program covering 100 % of monthly premiums. The starting salary range for this role is $109,000 to $111,000 annually. Additional variable compensation may include a discretionary year‑end bonus based on overall company performance. The position includes a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company‑paid cell phone, which remains company property but can be used for personal purposes. EEO Statement Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here. #J-18808-Ljbffr Shimadzu Scientific Instruments