Customer Service Representative

The Account Manager will be an essential team member focused on customer service through inputting orders, client communication, work order releases, due date management, and organization. This key associate will be responsible to ensure that orders are input accurately and timely, client communication is clear and concise, and keep their work organized and detail oriented. The successful candidate will assist the Customer Service Manager with clients, customer service, and organization. They will be in frequent communication with multiple functional groups within Operations, Purchasing, and Sales, as well as outside clients. The successful candidate will be team oriented, an excellent communicator, organized, and can work in a fast-paced environment, while managing their time effectively.

* Manage customer orders within an ERP (NetSuite), including inventory, purchase orders, sales orders, and work order.

* Requires detail orientation, organization, and the ability to work in a fast-paced environment.

* Maintain communication with clients to ensure their needs are meant in a timely and accurate manner.

* Ability to keep electronic filing system current and organized.

* Utilize the WMS and ERP systems to serve Vista customers.

* Create and generate reports for internal and external customers.

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* Ability to learn working knowledge and understanding of WMS and NetSuite (ERP)

* Experience with MS Excel, Word, Access, and WMS

* Effective organizational and interpersonal skills

* Strong attention to detail and problem-solving skills

* Must have the ability to work independently

* Excellent time management skills

* Ability to multi-task