Account Manager

Overview Summary: The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams. Responsibilities Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met. Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals. Review production contracts, resolve discrepancies, & ensure proper documentation & record retention. Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking. Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations. Utilize customer engineering change control systems to access & manage engineering change orders. Coordinate order processing & monitor delivery status to ensure timely fulfillment. Support recovery of past due balances through proactive communication & collaboration with finance teams. Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives. Prepare materials for customer & internal meetings, lead discussions, & follow up on action items. Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing. Provide support for service channels as needed. Work Environment This role may require occasional travel to customer sites & industry events General Supports advanced engineering initiatives & collaborates with R&D teams. Ensures adherence to company policies, industry standards & regulatory requirements. Monitors & reports on key performance indicators (KPIs). Qualifications Qualifications: To perform this role successfully, the candidate should demonstrate: Strong interpersonal & communication skills. Ability to manage multiple priorities & work independently. High level of discretion & professionalism. Proficiency in MS Office (Excel, Word, PowerPoint) Familiarity with automotive industry standards & practices is a plus Education & Experience: Bachelor's degree in Business, Marketing, or a related field preferred Minimum of 3 years of experience in account management within the automotive industry, preferably with Ford #J-18808-Ljbffr