Guest Services Coordinator

Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from the client office, department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from client community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the client department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on client campus

The Guest Services Coordinator will assist the Guest Services Team with program check-ins and check-outs; daily operations of the front desk and back office; supporting participant and program needs; and additional duties.
Assist with participant requests by collaborating with on-campus partners and providing concierge services.
Assist Guest Services Team with various projects with Operations, IT, Program Delivery, and MBA Services, including security sign replacements, technology upgrades, and group gift distribution.

Notes:
Schedule: Fridays and Sundays; occasional Saturdays
Guest Services is open from 7am to 7pm - shift times can range between open hours.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status