Customer Experience Associate, Seasonal

Huckberry

Customer Experience Associate

Huckberry is looking for a Customer Experience Associate who thrives on providing support through several different channels of communication, including email, phone, and live chat. You'll be a great fit for our team if you're empathetic, emotionally intelligent, and enthusiastic about helping customers. A love for gear and men's apparel, or familiarity with the Huckberry catalog is a big bonus!

This is a hybrid role with onsite and work-from-home flexibility, with a requirement to work fully in-office during training, then in-office at least 3 days per week after.

This seasonal role will be from October 2026 - January 2027. Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Note that some overtime or weekend coverage may be expected around our largest holidays and sales, like Black Friday and Cyber Monday, and around Christmas.

Responsibilities

Answering questions related to Huckberry's products, marketing, and editorial content via email, web chat, phone, or social media, while adhering to daily live channel schedule
Owning the customer experience in each individual interaction and working to exceed customer expectations while using our CX playbook
Proactively looking for solutions to problems and proposing improvements
Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
Comfortable using AI-based tools for problem-solving, drafting communications, analyzing data, etc

Huckberry

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Vacancy posted 1 day ago

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