Enterprise Services - Business Solutions/Adoption Enablement Leader (Hybrid)

Adoption Enablement Leader

The Adoption Enablement Leader develops the capability that enables successful adoption of major transformation initiatives across Enterprise Services/Business Solutions. This role builds adoption roadmaps, playbooks, journey maps, and common standards that program teams, service owners, and SMEs use to drive readiness and sustainment to drive business outcomes across major programs and initiatives. The leader partners closely with multiple internal teams including Program Management, Change Management, Communications, Knowledge & Education, and service ownerswhile ensuring adoption execution remain with the teams delivering the change.

Key Responsibilities

• Partner with Program Management, Change Management, Communications, Knowledge & Education, and SMEs to embed adoption execution into program planning.
• Develop adoption roadmaps aligned to project milestones and organizational readiness to show major programs at the Business Solutions' level.
• Create and maintain adoption playbooks and templates across Business Solutions.
• Communicate to leadership at various levels Adoption Readiness across major programs and initiatives.
• Define cross-program interdependencies and readiness checkpoints.
• Provide adoption guidance and tools; ensure service owners and project teams maintain ownership for executing the change.
• Support readiness assessments, risk identification, and mitigation planning.
• Monitor adoption progress and escalate risks or patterns.
• Build adoption capability across teams through coaching and continuous improvement.
• Ability to assess impacts and readiness needs across different user personas and translate insights into practical recommendations to enable adoption
• Teach and coach project teams on adoption frameworks and practices to build internal capability and enable repeatable execution

What You Will Learn

• How to build and apply enterprise adoption frameworks, roadmaps, and playbooks that integrate with program teams, change management, communications, and education strategies.
• How to assess readiness, map user personas, identify cross-program impacts, and translate insights into actionable adoption guidance for project teams.
• How to coach teams and leaders on adoption best practices, enabling scalable, repeatable execution and stronger business outcomes across major initiatives.

Qualifications You Must Have

• Typically requires: A University Degree or equivalent experience and minimum 12 years prior relevant experience, or An Advanced Degree in a related field and minimum 10 years experience
• Bachelor's degree in Business, Organizational Development, Program Management, Communications, or related field.
• 5+ years experience as a Change Lead, Adoption Lead, Business Readiness Lead, or similar-type role.
• 5+ years leading or supporting large-scale organizational change efforts.

Qualifications We Prefer

• Excellent written and verbal communication skills.
• Excellent listening skills with the ability to translate stakeholder needs into action.
• Ability to influence without direct authority
• Resilient and tenacious, able to navigate ambiguity and shifting priorities.
• Highly organized with a natural inclination for planning, structure, and tactical follow-through.
• Ability to influence without authority and guide teams through structured adoption practices.
• Strong facilitator capable of driving alignment and readiness discussions.
• Excellent collaboration skills across multiple areas to ensure strong alignment
• Strategic thinker with an enterprise mindset and strong understanding of end-to-end impacts.
• Analytical problem-solver with the ability to identify gaps and propose actionable solutions.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX, Cedar Rapids, IA or Farmington, CT.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.