Helena- Concierge

Overview Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. The candidate is responsible for greeting residents and guests, ensuring the lobby, entryways, and front desk are clean and organized at all times; signing for deliveries and packages; and accepting service requests from residents. Responsibilities also include managing emergencies and coordinating response with the Durst emergency response team members until first responders arrive. The candidate will monitor visitor parking (where applicable) and address any complaints from residents, escalating them appropriately. Shift and Schedule Saturday–Sunday, 11 pm–7:30 am; Tuesday–Thursday, 3 pm–11:30 pm. Days off: Monday and Friday. Salary Range: $23.08–$30.78 per hour. Responsibilities Maintain an excellent customer service relationship by adhering to Durst Residential customer service standards. Adhere to all Durst Residential Standard Operating Procedures for the position. Screen all guests to the property to ensure authorized entry into resident apartments. Ensure the lobby, entryways, and front desk are clean and organized at all times. Answer the telephone, provide information, forward calls, and take messages when necessary. Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately. Sign for deliveries and packages and track them in the building system/application (e.g., BuildingLink©). Perform daily package audits and timely distribution and assist residents with packages. Accept service requests from residents and log them appropriately into the building system/application (BuildingLink©). Educate residents on how to use the system as necessary. Ensure that all apartment keys are accounted for and secure during the shift per Standard Operating Procedure (KeyTrak©). Issue keys to residents or other associates per approved building Standard Operating Procedures. Receive and distribute dry cleaning and other deliveries to residents as required. Continuously monitor access controls and CCTV for suspicious activity and door safety and handle accordingly. Handle tenant inquiries, issues, and incidents and document and communicate them according to the following (not limited to): Noise complaints Smoking on property or in apartment Arriving guests, vendors, or deliveries Ensure all vendors and contractors report to the lobby desk upon arrival and are announced to the Property Management Team. All vendors and contractors must be escorted by building staff as needed and be appropriately logged with identification scanned and recorded. Ensure all elevator incidents/entrapments are tracked, documented, and reported to Property Management Team. Monitor elevators frequently to ensure all are operational. Communicate out-of-service elevators immediately to Property Management Team. Monitor and manage operation of elevator computer at front desk. Manage emergency response during fire/non-fire emergencies and/or active shooter events. Call 911 and assist first responders as needed. Monitor fire control center and all applicable fire protection systems. Activate Emergency Response Team (Property Manager(s), Porter(s), Handyperson(s)). Perform other tasks as assigned by management. Qualifications High school diploma or equivalency preferred. Ability to read and write English required. 1–2 years of experience in customer service, residential concierge, or a related field preferred. Ability to work any of the seven days of the week, 52 weeks of the year. Individuals must be able to work scheduled hours consistently and, if necessary, overtime hours when requested. Required Training & Certifications (within 90 days of hire) 32BJ CPR/AED/Basic First Aid course (8‑hour course). F‑53 Certificate of Fitness (Emergency One‑Way Voice Announcement Personnel). FDNY certificates: F‑85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness (including Z‑50, Z‑89, and F‑89 tests). Ability to pass on‑site exam. Recommended Knowledge, Skills, and Licenses S-12 Citywide Sprinkler Systems. S-13 Citywide Standpipe Systems. S-14 Citywide Standpipe Multi‑zone Systems. Knowledge and operational experience of Fire Command Centers and Fire Protection Systems. CPR/AED and Basic First Aid Certificate (renewed every 2 years). 32BJ Fire Life and Safety Director for Commercial Buildings Course. Physical Demands and Work Environment Physical demands: While performing duties, employees must stand, walk, use hands to handle objects, reach with hands and arms, balance, stoop, crouch, bend, talk, and hear. Employees must lift and move up to 30 lbs. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: Noise level is usually moderate. EEOC Equal Opportunity Employer and Affimative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Thedurstorganization