Applications Support Analyst II

Description and Requirements

General Description: Responsible for resolving application and system issues related to multiple Insurance applications.

Responsibilities:

• Manage incoming tickets related to business applications. Troubleshoot system problems and issues. Deliver end-user satisfaction by providing excellent customer service.
• Liaison between IT and the business team. Participate in project prioritization and business adoption.
• Attend meetings with internal customers and/or outside vendors to jointly determine needs.
• Train other staff members on troubleshooting and diagnosing problems.
• Assist in system upgrades, installations, and testing of the applications.
• Provide support for critical situations (in conjunction with others).
• Ensure environments are set up, ready per schedule and administered throughout project phases.
• Ensure compliance with IT policies and procedures; support internal/external audits
• Document activities and create reference materials. Includes detailed remediation steps, notices, reminders, technical standards and security policies.

Cyber Security Job Responsibilities:

• Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)
• Keep up to date with security updates and improvements. Implement improvements as appropriate.
• Protect systems against unauthorized access by appropriately defining access.
• Upgrade systems by implementing and maintaining security and technical controls.

Knowledge, Skills and Abilities:

• 3+ years of Insurance Operations/Accounting knowledge or IT Support
• Microsoft SQL Knowledge preferred
• Working knowledge of insurance applications(Insurtech). Includes Sagitta, BenefitPoint, ImageRight, ConceptOne, SurePath, Microsoft Dynamics CRM, and other business applications.
• Insurance Operations/Accounting knowledge or IT Support.
• Ability to test, review, and analyze data between systems.
• Demonstrated ability to use Microsoft Office.
• Ability to develop and adhere to project timelines and to work under deadlines.
• Must be able to work independently with minimal supervision.
• Effective analytical/problem solving and research skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong organizational skills, excellent communication and people skills.

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Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.


Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage® , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.


Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace
Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Salary Range: $65,000- $75,000. This is a bonus eligible position with a target incentive of 5%.

Deadline for application: 6/29/26