Interim End User Services Engineer

The End User Services Engineer delivers frontline technical support and engineering for end-user technology, ensuring employees have reliable, secure, and effective access to the tools required to perform their roles. This position blends strong technical troubleshooting with a high level of customer service and ownership of the end-user experience.

The role is responsible for supporting and maintaining desktops, laptops, mobile devices, peripherals, collaboration platforms, and related services across a distributed enterprise environment.
Worksite Location: Dayton, MN - Onsite

Pay Range: $20-25/hr

Benefits: Versiqueoffers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance,MN ESST, MN PFML,and a401(k)with a company match.

Roles & Responsibilities:

• Act as an escalation point for complex end-user technical issues across hardware, software, networking, and collaboration tools
  
• Support and maintain Windows and macOS endpoints, mobile devices, printers, and peripherals
  
• Manage imaging, deployment, and lifecycle management of end-user hardware
  
• Troubleshoot Microsoft 365 applications and other enterprise productivity tools
  
• Respond to escalated service desk incidents and requests in accordance with defined SLAs
  
• Document issues, resolutions, and knowledge articles for recurring problems
  
• Contribute to ITIL-aligned processes, including incident, request, and change management
  
• Implement and uphold end-user technology standards related to devices, collaboration tools, and security
  
• Participate in IT initiatives such as office expansions, site openings, and enterprise software rollouts
  
• Support network and Wi-Fi validation, video conferencing solutions, and conference room technology
  
• Assist with endpoint patching, security controls, and compliance requirements
  
• Partner with infrastructure, networking, and security teams to deliver a seamless end-user experience
  
• Identify recurring issues and provide feedback to drive continuous improvement
  
• Train and support end users on new tools and technology best practices
  

Required Skills & Experience:AboutVersique

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• 3+ years of experience in end-user support, desktop support, or IT service desk roles
• Proficiency with Windows 10/11, macOS, and mobile operating systems (iOS/Android)
• Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• Experience with endpoint and identity management tools such as Active Directory, Intune, SCCM, or similar platforms
• Familiarity with video conferencing platforms, Wi-Fi troubleshooting, and device imaging processes
• Understanding of ITIL concepts, endpoint security, and patch management
• Strong customer service mindset with clear, professional communication skills
• Ability to troubleshoot methodically and explain technical concepts in user-friendly terms
• Self-directed, organized, and capable of managing multiple priorities

About Versique
Versique: /ver-seek/adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.

Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters-seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.

We believe people are more than resumes-they are transformative, unlocking the potential for organizational growth and success.

Versique is proud to be an award-winning company, earning recognition on theInc. 5000 list of fastest-growing private companies and theMinneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as aStar Tribune Top Workplace and were named aBest Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.

Let's find your people, together.

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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