Interim End User Services Engineer

The End User Services Engineer delivers frontline technical support and engineering for end-user technology, ensuring employees have reliable, secure, and effective access to the tools required to perform their roles. This position blends strong technical troubleshooting with a high level of customer service and ownership of the end-user experience. The role is responsible for supporting and maintaining desktops, laptops, mobile devices, peripherals, collaboration platforms, and related services across a distributed enterprise environment. Worksite Location: Dayton, MN - Onsite Pay Range: $20-25/hr Benefits: Versiqueoffers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance,MN ESST, MN PFML,and a401(k)with a company match. Roles & Responsibilities: Act as an escalation point for complex end-user technical issues across hardware, software, networking, and collaboration tools Support and maintain Windows and macOS endpoints, mobile devices, printers, and peripherals Manage imaging, deployment, and lifecycle management of end-user hardware Troubleshoot Microsoft 365 applications and other enterprise productivity tools Respond to escalated service desk incidents and requests in accordance with defined SLAs Document issues, resolutions, and knowledge articles for recurring problems Contribute to ITIL-aligned processes, including incident, request, and change management Implement and uphold end-user technology standards related to devices, collaboration tools, and security Participate in IT initiatives such as office expansions, site openings, and enterprise software rollouts Support network and Wi-Fi validation, video conferencing solutions, and conference room technology Assist with endpoint patching, security controls, and compliance requirements Partner with infrastructure, networking, and security teams to deliver a seamless end-user experience Identify recurring issues and provide feedback to drive continuous improvement Train and support end users on new tools and technology best practices Required Skills & Experience:AboutVersique Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience) 3+ years of experience in end-user support, desktop support, or IT service desk roles Proficiency with Windows 10/11, macOS, and mobile operating systems (iOS/Android) Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) Experience with endpoint and identity management tools such as Active Directory, Intune, SCCM, or similar platforms Familiarity with video conferencing platforms, Wi-Fi troubleshooting, and device imaging processes Understanding of ITIL concepts, endpoint security, and patch management Strong customer service mindset with clear, professional communication skills Ability to troubleshoot methodically and explain technical concepts in user-friendly terms Self-directed, organized, and capable of managing multiple priorities About Versique Versique: /ver-seek/adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions. Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters-seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections. We believe people are more than resumes-they are transformative, unlocking the potential for organizational growth and success. Versique is proud to be an award-winning company, earning recognition on theInc. 5000 list of fastest-growing private companies and theMinneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as aStar Tribune Top Workplace and were named aBest Place to Work in 2022 by the Minneapolis/St. Paul Business Journal. Let's find your people, together. Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. #LI-SL1