Customer Service Specialist
$23 - $24 per hourGlobal Channel Management
Customer Service SpecialistLewisville, TX, United States$ 23.00 - 24.00 (US Dollar)About the Job Customer Service SpecialistCustomer Service Specialist II needs 2 years experienceCustomer Service Specialist II requires:Customer serviceJacksonville, FL /Lewisville, TXMS OfficeCustomer care, supportCustomer Service Specialist II duties:Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.Provides outstanding customer service to ensure service levels are achieved and exceeded.Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.Refers customers to published materials, secondary sources, or more senior staff.Documents customer feedback and complaints.Provides a positive customer experience and enhancing relationships between customers and the company.
Vacancy posted 3 days ago
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