Admissions Liaison

Job Description

Job Description

9am- 7pm, 4 days a week, every other weekend

A liaison between patients/families and healthcare advocates and facilities. Acts as the patient access coordinator in Admissions. Explains the benefits of hospice. Informs patient and families how to elect hospice. Obtains all required documents and signatures to admit a patient to Treasure Coast Hospice. Educates patients/ families and referral sources about end of life care. Has a Social Worker background.

Qualifications:

• High school diploma or equivalent required
• C.N.A. or M.A. certification or other relevant certification and experience.
• Social Worker background providing information to patients and families. Able to get consents signed.
• Must maintain current auto insurance
• Must demonstrate clinical competency upon hire and annually thereafter
• Must be able to read, write, and verbally report clinical information to patients, caregivers, and other Hospice staff.
• Must complete 12 hours of CEUs annually as well as additional company requirements
• Must be able to handle sensitive issues and work well with others or independently when needed.
• Minimum two years’ experience in patient care or healthcare marketing. Hospice experience preferred.
• Must be proficient with computers.
• Knowledge of EMR systems.
• Attendance is a condition of employment.
• Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral sources.
• Excellent interpersonal communication, presentation and customer service skills required.
• Ability to travel within the organization’s territories.

Expectations:

Provide program development strategies for Treasure Coast Hospice, in an organized, routine capacity that will enable the cohesion of team developments. Work collaboratively with other departments, demonstrate and encourage leadership for a comprehensive approach to program development. Inspire staff to live the Treasure Coast Hospice’s Mission, to achieve its Vision, and demonstrate our Values and Commitment. Be current in legal and compliance hospice issues.

To meet or exceed identifiable standards for the position.

Key Result Areas:

• Conducts appropriate amount of visits designated by the admission manager and completes all required documentation.
• Receives referrals and makes assigned visits to patients and families acting as a liaison explaining hospice benefits and appropriateness for the program.
• Collects data from patient or designee ensuring clarification and utilization of all eligible and that covered hospice services are clearly explained to patients and families.
• Communicates outcome of referral meeting by providing outlined information to coordinators. Submits all necessary documentation to Admission office on same day of scheduled appointment.
• Initiates, establishes, develops and maintains professional relationships between TCH and healthcare facilities as well as physicians, case managers, social workers, nursing staff etc.
• Maintain a high level of urgency, customer consciousness and service excellence.
• Demonstrated ability to work efficiently under conditions of multiple deadlines and changing priorities to produce a large volume of high-quality material with meticulous attention to detail.
• Work productively in an environment with high levels of interruption.
• Participate as an active supporter of the Treasure Coast Hospice’s compliance program, including an emphasis to report, as well as complying with all Federal, State and Local laws as well as the organization’s compliance program.
• Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned.

OSHA Category

Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues).

Working Conditions

• Using Fingers – Typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
• Sedentary – Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria met.
• The work is required to have close visual acuity such as/preparing and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading.

Additional Information

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites. The person in the position will work in a smoke-free location, and is expected to adhere to all smoking restrictions

EEO/Drug Free Workplace