Director, Operations

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking a Deputy Director of Operations to lead the New York Centralized Support Collection and Enforcement Project, supporting the New York Office of Temporary and Disability Assistance. This role is responsible for overseeing large‑scale operations, leading high‑performing teams, and partnering closely with state clients to ensure service excellence. Key Responsibilities Lead and manage a team of 150-200 employees responsible for processing and disbursing child support payments. Oversee operations for New York State’s Child Support Customer Call Center. Develop and maintain strong, collaborative relationships with onsite New York State clients. Ensure day‑to‑day operations run smoothly and align with company quality and performance standards. Partner with leaders across multiple locations to drive efficiencies, share best practices, and support continuous improvement. Meet regularly with stakeholders to review program performance, address challenges, and align goals. Requirements Minimum of three (3) years of management experience supporting major operations, data center operations, customer support services, payment processing, and/or transaction processing. Strong communication, interpersonal, and leadership skills. Excellent organizational and people management capabilities. Bachelor’s degree. Proficiency with Microsoft 365. Ability to work extended and weekend hours, as business needs require. Preferred Bachelor’s degree in business administration Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too. In this role, you can expect the following working conditions: Onsite work : Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career. Working For You Perks and rewards designed for you: Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. Retirement Savings: We will support you as you save for your future. Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work. Grow and thrive, both personally and professionally. Make a difference with our clients, our communities, and the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $77,700 - $101,000. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to View email address on click.appcast.io . You may also click here to access Conduent's ADAAA Accommodation Policy .aa415a4b-8b21-40fc-a65c-70d2b25ca29a