Mailroom Supervisor

Global Mailroom Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

We are seeking a strategic and customer-focused Global Mailroom Manager to transform mail operations and deliver exceptional service within our client's workspace. This role combines hands-on operational leadership with strategic innovation, requiring someone who can simultaneously address current processing challenges, eliminate a significant backlog, and build scalable, future-ready mailroom solutions.

The ideal candidate will lead and develop a diverse mailroom team while maintaining superior customer experience at the forefront of every decision. This position requires a strong operator who can balance immediate operational needs with long-term strategic thinking—someone who views process gaps as opportunities and understands that exceptional mailroom service directly impacts organizational effectiveness and client satisfaction.

Key Responsibilities

• Backlog Management & Recovery (Immediate Priority)
• Operations Management & Service Excellence
• Team Leadership & Development
• Process Improvement & Innovation
• Client & Stakeholder Communication
• Compliance, Risk Management & Safety
• Financial Management & Vendor Oversight
• Reporting & Performance Analytics

Qualifications

• 5–7 years in mailroom operations, logistics, or high-volume operational environments
• Minimum 2–3 years of supervisory experience with direct reports
• Experience with mailing equipment use, maintenance, and troubleshooting
• Proficiency with mail tracking systems and document management platforms

Core Competencies

• Strong problem-solving and analytical skills
• Excellent communication skills with ability to influence stakeholders at all levels
• Unwavering commitment to superior customer experience
• Proven ability to thrive in ambiguous and rapidly changing environments
• Strategic thinking with capability to balance immediate needs with long-term innovation
• Accountability and ownership of results with clear follow-through
• Innovation mindset that actively seeks best practices to elevate operations

Success in This Role Looks Like

• Backlog is significantly reduced or eliminated within defined timelines
• Mail is processed consistently and on time
• Clear visibility into mail status and volume
• Strong trust rebuilt with impacted teams
• Sustainable processes in place to prevent future backlog

JLL is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

110,000.00 – 117,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Oakland, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay