Credit Collection Agent

Collections Specialist

This position is responsible for the successful collections of funds that are past due and all off the off line processes that are required to make that collection happen. Duties include special reviewing, credit validations and monitoring. This role also would require working as part of a team delivering first class and professional customer service.

Essential Duties and Responsibilities

• Perform skip tracing on locations and people that are delinquent
• Advise customers of necessary actions and strategies for debt repayment.
• Working and reconciling with local agencies to ensure payment (Alberta works)
• Writing off customer accounts
• Handle complex account billing issues and provide adequate and reasonable solutions.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Responsible for updating and maintaining complete collection processes using the support framework designed. i.e.: learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful collection.
• Perform credit risk, security deposit and credit monitoring
• Perform credit financial analysis
• Establish and manage credit limits
• Direct responsibility for resolving credit and collections tasks within SLA
• Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards

Education/Experience

• Bachelors degree
• 1 to 2 years of experience working, directly with customers in a problem solving, issues resolution or similar role required

Skills and Competencies

• Focuses on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills
• Good data entry & typing skills
• Ability to multi task.
• Strong written and verbal communication skills
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Should possess good negotiation skills
• Should be able to identify process improvement ideas for implementation.
• Strong evaluation and analysis skills
• Strict adherence to company policies and delegation of authority
• Excellent attention to details

Physical/Mental Demands and Working Conditions

• Working hours based on US time zone
• Use of a PC/ shared computer.