Collections Specialist

Benefits:

Paid time off

Job description:

WE ARE HIRING! | Join the Resort Recovery Solutions Team

Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!

We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.

As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.

Job Duties

Make outbound and inbound phone calls to debtors

Explain account details and negotiate settlements, payoffs, and payment plans

Enter accurate notes and data from each call

Prepare collection letter templates and send correspondence

Leave voicemails and follow up consistently

Email debtors and send the required documentation

Process outgoing mail

Maintain professionalism and positive communication at all times

Other duties as assigned

Qualifications

High school diploma or equivalent (Preferred)

U.S. work authorization (Preferred)

Basic computer skills

Strong written and verbal communication skills

Positive, empathetic, and professional attitude

Ability to handle inbound and outbound calls

Organizational skills with a high level of integrity and accuracy

Strong customer service skills

Self-starter capable of working independently and as part of a team

Comfortable working in a call center environment

Knowledge of FDCPA (Fair Debt Collection Practices Act)

Bilingual (English/Spanish) a plus, but not required

If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!