Operations Manager, Godine Early Learning Center

Operations Manager

Immediate Opening! This is an exciting opportunity for a driven, enthusiastic operations professional ready to lead a meaningful rebuild of systems, workflows, and processes at the heart of a dynamic, complex, and community-centered large early learning center. Operating within a dynamic and supportive community center, Godine is our largest year-round early learning center in need of an organized and compassionate full time manager to work with and support the center's leadership team. If you thrive on solving problems, creating order from complexity, and leaving things better than you found them, this role was made for you.

You are a natural systems-thinker with a genuine curiosity about how things work — and how they could work better. You ask compelling questions, dig into problems, and bring people along with you. You lead with warmth and professionalism, and you understand that great operations are ultimately about people. Specifically, you bring:

• Enthusiasm and energy — You are energized by challenge and motivated by progress. You see an operations rebuild as an exciting opportunity, not a daunting one.
• A solution-driven mindset — You don't just identify problems; you investigate root causes, collaborate to develop thoughtful solutions, and follow through.
• A hunger for inquiry — You ask why, listen carefully, and use what you learn to build smarter, more effective systems and processes.
• A collaborative spirit — You work well across teams and departments, build trust easily, and know that the best outcomes come from working together.
• Generosity and kindness — You lead with warmth, treat every person — colleague, family, or child — with care and respect, and take genuine pride in delivering exceptional customer service.
• A commitment to continuous improvement — You are never satisfied with "good enough" and are always looking for ways to refine, streamline, and elevate the work.

As Operations Manager, you will serve as a key member of the ELC leadership team, owning the day-to-day operational and administrative functions of the center. You'll build and maintain the systems, SOPs, and workflows that keep a large, complex nonprofit early learning center running smoothly — while serving as a welcoming, responsive, and professional presence for our families, staff, and community. This is a highly visible, high-impact role with real opportunity to shape how the center operates for years to come.

At the Godine Early Learning Center at JCC Greater Boston, we are deeply committed to building a workplace where people feel valued, supported, and inspired. You'll join a mission-driven team dedicated to nurturing children and families, and you'll have the autonomy and support to do your best work. This is a rare opportunity to put your stamp on something, build something lasting, and make a real difference in a place that matters.

The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values: Belonging, Joyfulness, Collaboration, and Transformation, which we hope resonate with all.

This full-time, salaried, on-site position offers a comprehensive benefits package, a supportive and vibrant in-person work environment, and a competitive starting salary range of $58,000 - $68,000 annually. The salary offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

The Operations Manager drives the development of, and maintains, center-wide operational systems, operationalizes center policies, and ensures compliance with all relevant requirements. This position collaborates closely with the Center Director and departments across the JCC, maintaining a thorough understanding of the center's services and operational needs. The Operations Manager fosters positive relationships with staff, families, and colleagues, and contributes to a safe, organized, and nurturing environment for children and staff alike.

Primary responsibilities include, and are not limited to:

• Program Operations & Office Administration
• Develop, document, and maintain administrative standard operating procedures (SOPs) across all operational areas; continuously evaluate and improve systems to support business operations, program needs, and organizational policies.
• Supervise and work alongside the Administrative Assistant to manage front office activity, workflows, and communications, ensuring timely and professional responsiveness.
• Collaborate across JCCGB departments to support internal deadlines, daily functions, and organizational priorities.
• Coordinate staff onboarding workflows, including Paylocity setup, I-9 verification, EEC background checks, HR change forms, and coordination with HR, Payroll, Membership, and IT; notify the Director of any issues.
• Support accurate time and attendance reporting for payroll; coordinate with Payroll to ensure compliance with deadlines and requirements.
• Manage center supply inventory; order office and program materials as assigned.
• Process invoices and support budget tracking using Fidesic; generate monthly budget reports.
• Manage logistics for meetings and events, including vendor coordination, catering, room setup, and preparation support for Directors.
• Manage and ensure adherence to JCCGB security protocols and emergency and safety procedures; coordinate with colleagues overseeing security systems to deliver trainings and disseminate policy and practice materials.
• Maintain relationships with designated off-site evacuation locations.
• Coordinate all logistical aspects of required compliance and safety trainings, including annual CPR/First Aid and CJP security training.
• Distribute and manage marketing collateral and related communications, as needed.
• Provide additional transactional support as assigned.

• Customer Service & Community Relations
• Deliver high-quality customer service; respond to families, staff, leadership, and guests in a professional, supportive, and timely manner.
• Greet families during drop-off and pick-up, contributing to a positive school culture and an inviting, community-centered environment.
• Facilitate clear and effective communication between families and educators regarding children's needs as appropriate.
• Respond to family inquiries with professionalism and sensitivity, recognizing and accommodating individual circumstances and needs.
• Surface relevant feedback and questions to the Director and appropriate colleagues to support continuous operational improvement.
• Records Management & Regulatory Compliance
• Devise, implement, and manage comprehensive recordkeeping workflows and procedures to ensure accuracy, accessibility, and regulatory compliance.
• Oversee and effectively maintain up-to-date staff records, training documentation, certifications, employment and compliance records in accordance with EEC licensing standards and applicable regulations.
• Oversee and effectively maintain children's files, including current immunization records, health documentation, and allergy information; ensure timely and effective dissemination to educators.
• Monitor EEC licensing compliance activities; provide regular updates to the Director and Enrollment Coordinator to keep the team consistently informed.
• Standard Staff Expectations: Standard staff expectations include and are not limited to:
• Participate in creating and supporting a positive and inclusive work environment that promotes staff engagement and morale.
• Actively create a welcoming dynamic that contributes to an environment where each individual is valued, seen, and respected
• Actively participate as an essential member of the Godine ELC team, and support the goals and initiatives of JCC and the department
• Actively support JCC Greater Boston's mission, vision, and values including through personal role modeling
• Attend JCC meetings, All Staff meetings, and trainings as assigned.
• Other duties as assigned.
• Supervisory Responsibilities: This position will supervise position(s) as assigned.
• Train and directly supervise the Administrative Assistant.
• Effectively delegate and oversee the work of the Admin Assistant, ensuring successful execution of office administrative tasks contributing to and ensuring the overall success of the office function
• Assign tasks and provide guidance to ensure timely and accurate completion in compliance with deadlines and regulations.
• Set annual individual goals aligned with JCCGB's Performance Management (PM) program; review and update goals periodically.
• Hold regular supervisory meetings to provide direction, including oversight related to the school's allergy list.
• Conduct quarterly check-ins and performance reviews per the PM program.
• Foster a positive working relationship that supports professional growth; deliver clear, constructive feedback and corrective guidance as needed.
• Manage time and attendance reporting to ensure accurate payroll, following all protocols and deadlines.
• Ensure the Administrative Assistant is certified and trained in JCCGB's safety and customer service protocols.

This is a great chance to join JCC Greater Boston's respected and valued