Customer Service Representative

Job Description

Job Description

Customer Service Representative
Pay Rate: $18.00 - $19.00
2 Shifts Available:

• Monday–Saturday, 9:00 a.m.-5:30 p.m. (one weekday off)
• Monday–Saturday, 11:00 a.m. 7:30 p.m. (one weekday off)

Type: Indefinite Contract

JOB DESCRIPTION
As a Customer Service Representative, you will support customers, business partners, and drivers by resolving issues, answering questions, and ensuring deliveries and service commitments are met. This role operates in a fast-paced environment and requires strong communication, multitasking, and problem-solving skills while working closely with operations and transportation teams.

RESPONSIBILITIES

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
• Answer inbound calls from customers, drivers, and internal teams in a professional and timely manner
• Provide accurate information regarding deliveries, pickups, and service inquiries
• Support dispatch operations by coordinating with field teams and assisting with route-related questions
• Reach out to customers regarding delivery updates, confirmations, or issue resolution
• Document all customer interactions and updates in internal systems
• Follow up on open cases to ensure complete resolution and customer satisfaction
• Assist with post-route check-ins, confirming pickups and verifying all items are properly accounted for
• Promote customer satisfaction and encourage survey participation when appropriate

QUALIFICATIONS

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
  Category Code: JN003
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Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.

Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.