Shipping Lead

Shipping Lead

TelyRx is a technology-enabled healthcare and pharmacy services company on a mission to make getting everyday medications simple, affordable, and fast. Our digital pharmacy platform connects patients with independent, state-licensed providers, then fulfills and ships prescriptions through our own licensed retail pharmacies. We call it the You era of healthcare: no waiting rooms, no appointments, no insurance required.

At TelyRx, our values aren't just words on a wall - they're choices we make every day that define how we work, collaborate, and succeed. TELY stands for Trust, Empathy, Leveling Up, and YOLO (You Only Live Once). Trust means we create safety for one another: if we say it, we mean it; if we commit, we deliver. Empathy means we don't just serve people; we understand them. Leveling Up means if we're not improving, we're falling behind. And YOLO means we execute, we finish, and we own the outcome.

We've filled more than 1,000,000 prescriptions, earned over 10,000 five-star reviews, and now offer 450+ everyday medications across 48 U.S. states and territories. A licensed provider reviews each request within 24 hours, and approved orders ship quickly and discreetly to the patient's door. Clear pricing, no surprises.

We're a publicly traded company growing fast, with teams across Dallas, Tampa, Boulder, and Seattle. If you want your work to reach real people on the day they need it most, you'll feel at home here.

The Role

In addition to performing all tasks assigned to Shipping Associates, the Shipping Lead coordinates scheduling and staffing, manages the cadence and daily execution of shipping workflows, ensures carrier pickups are completed on time and escalates issues to the manager as needed, trains and onboards new Shipping Associates, and orders and maintains shipping supplies and operational materials. The Shipping Lead is also expected to be a cultural ambassador, an example of "what good looks like" regarding the company values, while supporting the integration of the values into the daily routine for themselves and the team.

What You'll Do

• Lead day-to-day shipping operations while remaining hands-on in fulfillment activities.
• Coordinate workload distribution and labor priorities to meet daily shipping targets.
• Pack, process, ship and audit shipments for accuracy and quality.
• Monitor carrier pickups and ensure all shipments are tendered on time.
• Train and onboard new Shipping Associates on processes, systems, and safety requirements.
• Serve as the first point of contact for operational questions and issue resolution.
• Conduct shipment quality audits and process compliance checks.
• Communicate operational updates, risks, and opportunities to leadership.
• Maintain a safe, clean, and organized work environment.
• Support peak season planning and execution to achieve customer delivery expectations.
• Any additional job duties and tasks as required.

What You Bring

MUST-HAVES

• High school diploma or equivalent.
• 2+ years of warehouse, fulfillment, shipping, or logistics experience.
• Demonstrated ability to lead peers and influence outcomes without direct authority.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize competing tasks in a fast-paced environment.
• Experience using shipping software, carrier portals, or warehouse systems.
• Strong communication and problem-solving skills.
• Ability to lift and move up to 50 pounds.

NICE-TO-HAVES

• Previous Lead, Trainer, Coordinator, or Team Supervisor experience
• Experience with ShipStation, Tusk Logistics, FedEx, UPS, USPS, Veho, DoorDash, or similar carrier platforms.
• Experience in e-commerce fulfillment operations.
• Familiarity with KPI reporting and operational performance metrics.
• Lean, continuous improvement, or process optimization experience.
• Forklift or material handling equipment certification.

Schedule:

• Monday - Friday
• 1x a month weekly Tuesday through Saturday
• 10:30am - 7pm CST

Compensation and Benefits

• Hourly range starting at $22 per hour, depending on experience
• Medical, dental, vision
• Company paid holidays
• PTO, parental leave, and other benefits

Equal Opportunity

TelyRx is an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects the people and communities we serve. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.