Inside Sales Representative

Main Purpose of the Role: Driving profitable growth by managing a portfolio of small and medium-sized business accounts and developing new business. This role blends account management and sales development - expanding existing customer support while actively identifying and converting new opportunities. The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and support ZIM’s commercial goals. Main Tasks: Manage the sales cycle for assigned customers, from lead qualification to deal closure Self-sufficient with respect to rate requests and sales administrative duties Identify and pursue opportunities for cross-selling Maintain consistent phone & email contact with customers to drive engagement and satisfaction Collaborate to solve customer issues and enhance service quality Share sales materials and market updates with customers & prospects Analyze customer potential and identify growth opportunities Assess market trends, customer needs, contract terms and rates, and competitor offerings Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities Follow and use sales best practice and tools Assist in development of strategic and tactic sales plans to accommodate personal and corporate goals Monitor and report sales goals/targets/KPIs in line with company’s objectives Requirements Academic education: College degree in Business Management/Marketing/Logistics - preferred Experience in sales or marketing, preferably within the shipping/logistics industry Experience using CRM platforms - preferred Proficient in MS Office Excellent command of English (speaking, reading and writing) Share with friends We strongly believe in the power of networking and communication, and what better way to spread the word than through our own networks? Do you know someone who might be a great fit for this role? Go ahead and share it with them. Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs. Sales work alongside Customer Service and Business Development to create a holistic customer experience. #J-18808-Ljbffr ZIM Integrated Shipping Services Ltd.