Support Specialist

Faculty Support Coordinator

Reporting to the Executive Assistant the Faculty Support Coordinator provides comprehensive administrative and coordination support to faculty staff. This role is responsible for the ongoing maintenance and integrity of multiple faculty-related databases including extracting organizing analyzing and formatting data to produce accurate reports charts and graphical presentations for management and operational use. The position ensures the timely updating and verification of faculty information to support reporting requirements and institutional decision-making. The Faculty Support Coordinator also serves as a key resource for faculty regarding processes related to contracting evaluation and credentialing ensuring accurate documentation compliance and adherence to established procedures. In addition this role contributes to the development documentation and continuous improvement of best practices related to faculty services and administrative workflows. The position also serves as a backup for the Program Coordinator providing support as needed to ensure continuity of operations including assisting with scheduling coordination and program-related administrative tasks during absences or peak workload periods.

Position: Faculty Support Coordinator

Department: Psychiatry Administration

Schedule: Full Time

Essential Responsibilities/Duties:

• Provide executive-level administrative support including calendar management meeting coordination and scheduling for the Executive vice Chair and Vice Chairs.
• Coordinate faculty and provider recruitment activities including interview scheduling recruitment meetings and communication of interview updates and feedback.
• Manage onboarding and offboarding processes for BUMG MD/PhD providers ensuring smooth transitions and compliance with departmental procedures.
• Assist with onboarding and offboarding activities for BMCAP faculty and clinical staff members.
• Prepare review and process salary and offer letters in collaboration with hiring managers and leadership.
• Develop and distribute candidate evaluation surveys for both accepted and declined candidates to support recruitment analytics and process improvement.
• Administer overbase payment entries for BUMG moonlighting activities in BU Works ensuring accuracy and timeliness.
• Support faculty appointments and promotions including drafting chair letters preparing documentation and ensuring compliance with institutional guidelines.
• Manage AdAPT system processes including evaluator entry solicitation tracking follow-up and collection of recommendation letters.
• Coordinate faculty meetings including agenda development scheduling and logistical support for monthly faculty sessions.
• Participate in weekly Faculty Appointments Committee meetings to support workflow planning updates and process coordination.
• Maintain faculty appointment and promotion databases ensuring accuracy consistency and timely updates.
• Conduct annual verification of faculty records in collaboration with VA Boston and BU Faculty Affairs to ensure data integrity.
• Coordinate annual faculty CV collection to support performance review and promotion cycles.
• Develop maintain and analyze faculty databases extracting and formatting data into reports charts and dashboards for leadership reporting.
• Prepare clinical productivity and quality reports including RVU reporting based on clinical activity and session data for faculty distribution.
• Develop and manage OPPE/FPPE reporting processes including electronic file organization data reporting and semi-annual summaries to support clinical competency requirements.
• Generate routine statistical reports for faculty performance evaluations (weekly monthly annual) using systems such as New Innovations.
• Initiate and support mandatory training communications for faculty and staff compliance tracking.
• Coordinate credentialing activities including licensure tracking ACLS certification monitoring and recertification scheduling.
• Maintain CME records for faculty and ensure documentation is current and compliant.
• Prepare and maintain faculty rotations and scheduling assignments on an annual basis.
• Draft and edit high-level correspondence reports spreadsheets and presentations ensure accuracy and data validation prior to submission.
• Prepare employment verifications recommendation letters and other formal correspondence for leadership review and approval.
• Serve as departmental liaison for HR and benefits-related inquiries and coordination.
• Support confidential personnel processes including personnel action forms expense validation invoice processing and reimbursement requests.
• Monitor and track faculty vacation time following supervisor approval.
• Coordinate new hire onboarding logistics including workspace setup system access requests and distribution of equipment and credentials.
• Coordinate meeting logistics including room scheduling audiovisual setup and catering arrangements as needed.
• Other duties

Job Requirements:

• Education: Bachelors Degree or commensurate level of experience with graduate medical education programs (i.e. HS diploma/GED plus 7 years related experience or Associates degree plus 5 years of related experience).
• Experience: At least 3 years of relevant experience required. Experience with graduate medical education programs preferred. Proficient with Excel and Power Point programs.
• Knowledge and Skills: Requires an intelligent self-motivated individual with very strong organizational and multi-tasking skills and self-discipline with the ability to work on multiple ongoing projects simultaneously and meet deadlines. Requires initiative and ability to work both independently and as a member of a team. Exemplary written and verbal communication skills. Pleasant courteous and helpful telephone manner and professional demeanor for favorable first impression. Requires strong interpersonal skills and flexibility necessary to be socially perceptive in accepting relaying and respecting confidential information communicating policies and procedures and dealing with individuals from variety of disciplines and diverse backgrounds. Requires ability to work effectively with all levels of faculty administration and staff in situations where one must be courteous but firm in seeking information or cooperation. Requires strong knowledge of and ability to operate various computer software applications/computer systems including web-based systems word processing programs data spreadsheets and office management systems and institutional GME software required for all residency programs including but not limited to MS Word Access Excel and Power Point and New Innovations. Requires excellent record-keeping skills office organizational skills and computer literacy necessary for entering and manipulating statistical data creating schedules and ability to maintain detailed accurate and complete records of departmental activities and confidential personnel/training records. Requires ability to work with numbers including payroll and budgetary accounting and data analysis.

Compensation Range: 24.04- 33.65

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience skills and certifications/licensures as they directly relate to position requirements as well as business/organizational needs internal equity and market-competitiveness. In addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being. NOTE: This range is based on Boston-area data and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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