Product Owner II

Come collaborate with us in creating the next generation of digital experiences for the most iconic gaming resorts in Las Vegas and around the world. Experienced by millions of guests each year, the Caesars Entertainment Digital Products team creates customer experiences that fuel the imagination of our guests across our global portfolio of brands, including Caesars Palace, Flamingo, Horseshoe, Harrah's, Paris Las Vegas, Nobu Hotel, The ROW, and more.

Reporting to the Director of Digital Products, this role is responsible for defining the future of the Caesars hospitality booking platform and guest commerce experiences. This includes:

• Creating guest booking and commerce experiences across web and mobile channels.

• Defining the future evolution of the Caesars booking engine through product vision, requirements, and customer-centric design.

• Leveraging AI-powered tools and agentic workflows to accelerate product discovery, specification development, prototyping, and solution design.

• Partnering closely with engineering, architecture, UX, analytics, and business stakeholders to transform ideas into production-ready product requirements.

This role is dedicated to defining what should be built and why, using modern AI-powered product management practices to rapidly develop customer journeys, PRFAQs, business cases, prototypes, story maps, and product requirement documents.

The ideal candidate is an exceptional product thinker, systems thinker, and written communicator who embraces AI as a core part of their daily workflow. They are passionate about hospitality commerce, customer experience, and leveraging tools such as GitHub Copilot, Cursor, ChatGPT, Claude, Figma AI, and other emerging agentic technologies to create better products faster.

Responsibilities

Product Discovery & Vision

• Develop a deep understanding of guest behaviors, business objectives, and market opportunities.

• Identify opportunities to improve conversion, personalization, booking flow performance, loyalty integration, and guest satisfaction.

• Define product visions, opportunity assessments, and strategic roadmaps for booking and commerce experiences.

AI-Powered Product Development

• Utilize AI copilots and agent-based tools to accelerate product research, competitive analysis, requirement creation, prototyping, and specification development.

• Build repeatable AI-driven workflows that improve product quality, speed, and consistency.

• Continuously evaluate emerging AI technologies and incorporate them into the product development lifecycle.

Product Requirements & Specifications

• Author high-quality product artifacts, including:

1. PRFAQs

2. Product Requirement Documents (PRDs)

3. Customer Journey Maps

4. User Story Maps

5. Service Blueprints

6. Business Rules

7. Functional Specifications

8. Non-Functional Requirements

9. Acceptance Criteria

10. Product Prototypes

• Translate business objectives into actionable, engineering-ready requirements.

Customer Experience Design

• Develop a comprehensive understanding of end-to-end guest journeys.

• Partner with UX and research teams to validate assumptions and identify friction points.

• Advocate relentlessly for guest experience, simplicity, accessibility, and usability.

Prototyping & Solution Validation

• Create low-fidelity and high-fidelity prototypes to validate concepts before development.

• Leverage AI-assisted design and prototyping tools to rapidly communicate product intent.

• Validate solution concepts with stakeholders and end users prior to implementation.

Engineering Collaboration

• Partner closely with Engineering and Architecture, and Design teams to ensure requirements are clear, complete, and implementable.

• Utilize AI-assisted development tools such as Cursor and Kiro to understand technical tradeoffs, review solution approaches, and draft implementation specifications.

• Participate in architecture and solution design discussions to ensure alignment with business objectives.

Stakeholder Communication

• Communicate product vision, requirements, risks, opportunities, and outcomes clearly across technical and non-technical audiences.

• Facilitate alignment across business leaders, operations, analytics, loyalty, marketing, finance, and technology teams.

• Present recommendations and product strategies to executive leadership.

Product Governance & Measurement

• Define success metrics, KPIs, and experimentation strategies.

• Establish mechanisms to measure customer impact and business outcomes.

• Drive continuous optimization through analytics, testing, and guest feedback.

• Develop, maintain, and communicate product roadmaps that align priorities, dependencies, and delivery milestones.

Qualifications

Required

• 5+ years of experience in Product Management, Product Strategy, Experience Design, Business Analysis, or Software Engineering.

• Demonstrated experience authoring world-class product requirements, PRDs, customer journeys, and strategic product documentation.

• Experience working on customer-facing digital commerce products.

• Strong written communication skills with the ability to synthesize complex business and technical concepts into clear product specifications.

• Demonstrated use of AI-powered tools to improve productivity and product outcomes.

• Strong understanding of customer-centric product development practices.

• Bachelor's Degree or equivalent professional experience.

Preferred

• Experience in hospitality, travel, gaming, loyalty, eCommerce, fintech, or reservation systems.

• Experience with AI-powered development and product tools, such as:

1. Cursor

2. GitHub Copilot

3. OpenAI

4. Claude

5. Gemini

6. Figma AI

7. Lovable

8. Replit

• Experience creating prototypes and interactive product concepts.

• Familiarity with modern web architecture, APIs, commerce systems, and booking platforms.

• Experience leveraging large language models and agentic workflows within product organizations.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.