General Manager

Job Description

Job Description

Come Grow With Us

HANSONS has been one of the top home improvement companies for 35+ years. What started as a small family business has grown into a multi-million dollar company delivering five-star customer experiences and top-quality products across 11 states and 18 locations. We’re proud of where we’ve come from and even more excited about where we’re going. If you’re a driven leader who thrives in a fast-paced, high-growth environment, we want to hear from you.

The General Manager is a key leadership position with overall accountability for branch operations in a geographic region. You’ll own the full picture- sales performance, installation execution, customer experience, team development, and financial outcomes. This is a high-visibility role for someone who can build and sustain a high-performing sales team, drive operational efficiency, and deliver consistent results. The GM partners closely with Corporate and field teams to execute company strategy and uphold Hansons’ standards at every level.

• $90–$110k+/year
• Quarterly bonus opportunities
• Weekly pay on Fridays via direct deposit
• Health benefits eligible at 30 days
• 401k with company match eligible at 90 days
• Paid time off with unlimited rollover of unused hours
• Holiday pay eligible immediately
• Clear career path with tools and development opportunities- Regional Manager, VP of Sales & Operations, Chief Revenue Officer, and beyond
• Employee, friends & family discounts
• Incentive opportunities including Presidents Club trips for you and a guest
• Employee committees: Fun, Diversity, Well-Being, and Safety

Sales Leadership

• Recruit, develop, and lead a high-performing sales team, actively maintaining a talent pipeline to meet and sustain headcount goals
• Coach and motivate Sales Executives on strategies, closing techniques, and performance improvement
• Monitor individual metrics, manage lead assignment, and hold the team accountable to results
• Drive lead generation and ensure maximum market penetration across the branch territory

Operations & Installation

• Oversee scheduling of Measure and Service Technicians to keep jobs moving on time
• Build strong relationships with Installation Partners to ensure capacity, quality, and productivity
• Monitor installations for quality workmanship and coordinate with Corporate Scheduling to maximize efficiency

Customer Experience

• Own the customer journey from sale through installation, resolving escalations and driving five-star outcomes
• Achieve or exceed Net Promoter Score (NPS) targets through consistent, high-quality service

Team Leadership & Development

• Lead, coach, and develop branch employees through clear communication, performance management, and accountability
• Foster a culture of continuous improvement, integrity, and shared ownership of results
• Serve as the primary liaison between the branch and Corporate teams- Scheduling, Customer Relations, Service, and HR

Financial Performance

• Achieve branch revenue and profitability goals; manage collections, labor costs, and reprocessing
• Manage inventory to ensure timely installations and escalate supply issues as needed
• Review monthly performance scorecards with the Senior Executive Team

• Bachelor’s degree in Business or related field
• 5+ years of sales management experience with a demonstrated track record of results
• 2+ years of general management experience
• Proven ability to recruit, lead, and develop a high-performing sales team
• Strong analytical skills; proficient in Excel and MS Office
• Excellent communicator- effective with frontline staff and senior leadership alike
• Proactive, organized, and energized by a fast-paced, high-growth environment
• Honest, ethical, and dependable

Preferred: Experience in home improvement or a similar in-home sales industry; background in branch or multi-unit operations

Full-time. Standard hours are Monday–Friday 8am–5pm and Saturday 8am–12pm, with flexibility for evenings and weekends as the role demands. Some local and statewide travel may be required.

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1-800HANSONS allows you to create your own career path and provides mentors, training and advancement opportunities to ensure your professional growth. Other companies chain you to a certain amount per hour no matter how hard you work. At 1-800Hansons, the more you produce, the bigger your check!

Company Description

1-800HANSONS allows you to create your own career path and provides mentors, training and advancement opportunities to ensure your professional growth. Other companies chain you to a certain amount per hour no matter how hard you work. At 1-800Hansons, the more you produce, the bigger your check!