Consulting-Business Consulting - Digi and Prod Strat - Prod Mgmt-Manager-Multiple Positions-1713169

Job Overview Consulting - Business Consulting - Digital and Product Strategy - Product Management - Manager – Multiple Positions – 1713169, Ernst & Young U.S. LLP, San Francisco, CA. Responsibilities Help clients solve their digital vision and customer experience issues. Execute client’s customer experience and digital vision acting as a product advocate in the strategic design process of projects, leading overall customer experience/digital strategy, transformation and execution. Lead on client deliverables, including digital platforms, customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs utilizing tools such as ADO, Jira, Confluence, and Fluid. Apply design thinking techniques and digital media to solve business problems across industries. Implement product requirements for Point of Sale and commerce solutions. Use qualitative and quantitative research methods to inform business requirements and drive data‑based decisions with tools such as Qualtrics, SurveyMonkey, Adobe Analytics, and Google Analytics. Conduct lightweight prototyping to test and gather feedback using Figma or Generative AI assistants. Manage client expectations and translate business and product requirements into differentiated design solutions. Collaborate with technical architects, engineering, and design teams to build solutions for clients in sectors such as retail and quick‑service restaurants. Manage and motivate cross‑functional teams, provide quality client services, maintain long‑term client relationships, and cultivate business development opportunities. Work Hours Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm. Minimum Requirements Must have a Bachelor’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 5 years of progressive post‑baccalaureate related work experience. Alternatively, a Master’s degree with 4 years of related work experience. Must have 3 years of experience in digital strategy, customer or user experience, or product strategy leveraging market and user research, requirements gathering, business case development, KPI management, or business architecture definition. Must have 3 years of experience taking a digital product from "concept to market," supporting strategy, roadmap, and agile execution. Must have 3 years of experience in any of the following roles: digital product business analyst, product manager, product owner, or product marketing manager. Must have 3 years of cross‑functional experience working with internal and third‑party development teams, including UX designers, visual designers, developers, or technologists. Must have 3 years of experience in one or a combination of the following categories: Client‑facing experience in strategy consulting or CX practice in a Fortune 500 firm. Media management or digital creative agency experience. Product strategy or digital strategy role in a Fortune 500 firm. Must have 3 years of experience managing or leading teams. Must have 3 years of experience with agile management tools, including at least one of Jira, Azure DevOps, or Rally. Must have 3 years of experience with change management surrounding product communications, training, cutover, or marketing campaigns. Must have 2 years of experience in each of the following: Understanding buyers’ behavior and patterns on technology platforms. Delivering omni‑channel and customer experience strategy projects. Requires domestic travel up to 50% to serve client needs. Benefits Base salary of $172,453.00 per year. Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options. Hybrid work model and flexible vacation policy. Continuous learning, success as defined by you, transformative leadership, and a diverse and inclusive culture. Continuous learning: develop mindset and skills to navigate whatever comes next. Success as defined by you: tools and flexibility to make meaningful impact. Transformative leadership: insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: embraced for who you are and empowered to use your voice. Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. #J-18808-Ljbffr EY