Service Advisor

Service Advisor - Competitive Pay, Great Benefits, The Best People.

Be the trusted connection between our customers and technicians

The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products.


We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work.


Position Summary: The Service Advisor is the primary contact between customers and the service center, ensuring a seamless service experience from initial request through job completion. This role will process and handle work orders, warranty claims and calibrations. The Service Advisor plays a critical role in delivering exceptional customer service, maximizing efficiencies, and ensuring repairs are completed in a timely manner.


Required Qualifications:

• High School Diploma or GED
• One to three years' experience in a similar role
• One year of cash management experience
• Highly organized and detail-oriented individual who is self-motivated
• Excellent oral/written communication and problem resolution skills
• Intermediate to advanced experience with Microsoft Word, Excel, PowerPoint, and Outlook

Schedule: This is a full-time position typically scheduled 7:30am - 4:30pm.


Compensation & Benefits

• Competitive Salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing training and professional development

S.J. Smith Co. is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, sex, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law