Field Service Tech II

IGT , where innovation meets entertainment on a global scale! We’ve recently leveled up —IGT Gaming and Digital have joined forces with Everi , creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences . Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries , we’re not just global—we’re locally legendary . Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit or Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices. Responsibilities: Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle. Maintain equipment to promote continuous operation of IGT equipment. Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items. Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon. Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc. Qualifications High school degree or GED equivalent required. 1 - 2 years of experience in a customer service related position 1 -2 years of experience in technical repairs Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer’s location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations. An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc. Keys to Success At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $41,500 to $64,700 USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board. Base pay is just the beginning. Our Total Rewards program is packed with perks: Sales roles? You might earn commissions. Other roles? You could snag discretionary bonuses. Benefits galore: Health, dental, vision, life, accident & disability insurance. Paid time off to recharge. Wellness programs to keep you feeling great. Identity theft insurance for peace of mind. 401(k) Savings Plan with company contributions to help you plan for the future. Note: Some programs have eligibility requirements—but we’ll help you navigate those. #J-18808-Ljbffr International Game Technology