Customer Service Representative

Customer Service Representative Location: Salt Lake City At Sibelco, we advance life through materials. For over 150 years, we've been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we're proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact. Are We the Perfect Match? At Sibelco, we believe building a successful career is a two-way journey. We're looking for individuals who share our values and vision, just as much as you're seeking a company that aligns with your aspirations. Together, we can shape the future. Job Description We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. This role is responsible for delivering exceptional customer service while supporting order management, logistics coordination, export activities, and complaint resolution. The successful candidate will act as the primary point of contact for customers, ensuring their requirements are met while maintaining compliance with company policies and local regulations. This is an excellent opportunity for someone with customer service and logistics experience in an international environment. Customer Service Duties and Responsibilities Providing a superior customer service experience to all walk-in contact and phone contact customers Generates and develops new business to meet specified production goals. Maintains and nurtures existing client relationships. Responds to all inquiries and requests in a timely and professional manner. Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients. Possesses and maintains thorough knowledge of auto body parts and automotive industry product information. Performs other related duties as assigned by management. Sage 300 order entry Customer Service Qualifications High School Diploma/GED equivalent required. Bachelors (Preferred) Bilingual, in English, and Spanish. Customer service background. Prior abrasives experience and knowledge of glass preferred. Must be a self-starter and proactive. Commitment to excellence and high standards. Excellent written and verbal communication skills. Good judgment with the ability to make timely and sound decisions Creative, flexible, and innovative team player Strong organizational skills; able to manage priorities and workflow. Proficient in Microsoft Office. Microsoft Excel Customer Service Physical Demands and Work Environment Occasionally required to stand and walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to use a keyboard Occasionally required to lift/push/carry items up to 50 pounds Customer Service Job Type Full-time Customer Service Schedule Store Hours: Monday-Friday 8:00 AM- 5 PM Employee Type Permanent Why Join Us? Sibelco is more than a workplaceit's a community that encourages growth, innovation, and collaboration. Here's what you can look forward to when you join our team: Meet Our People: Careers Learn About Our Recruitment Process: Learn More Discover Our Sustainability Goals: Sibelco priorities We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process. How to Apply Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option. Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.