Technical Advisor

Job Description

Job Description

The Technical Advisor is a key member of the Pittsburgh Paints Advice Center team responsible for delivering technical expertise, product recommendations, and customer support that strengthens the overall selling effort and customer experience.

In this role, you will serve as a trusted technical resource for internal teams, professional contractors, retailers, dealers, and consumers by providing product guidance, resolving technical questions, and helping customers achieve successful project outcomes. Your expertise will play an important role in supporting customer loyalty, driving sales, and reinforcing the value of Pittsburgh Paints products and services.

This position is a hybrid role and located in Cranberry Twp, PA .

Key Responsibilities

• Provide technical support to internal and external customers, including field sales teams, company-owned stores, dealers, retailers, contractors, and consumers
• Deliver accurate technical guidance across Pittsburgh Paints' portfolio of architectural coatings, stains, and specialty products
• Respond to customer inquiries through phone, email, and ticketing systems while maintaining a high level of customer service
• Spend much of the workday managing inbound calls, documenting customer interactions, and resolving technical inquiries
• Recommend appropriate products, coating systems, surface preparation methods, and application techniques based on customer needs
• Resolve product complaints through effective troubleshooting and cost-conscious solutions
• Partner with Marketing, Customer Service, and Research & Development on product testing, field trials, and technical initiatives
• Maintain accurate documentation of customer interactions and technical cases
• Participate in ongoing training, team meetings, and professional development activities
• Travel occasionally (up to 10%) to support field activities, training, or customer needs

Qualifications

• Bachelor's degree required or significant paint-related experience in lieu of a degree
• Previous experience in technical support, retail sales, customer service, telesales, or a related customer-facing role
• Strong communication, customer service, and telephone etiquette skills
• Ability to quickly analyze technical issues and provide timely, effective solutions
• Excellent organizational skills with strong attention to detail and time management
• Ability to work independently as well as collaboratively within a self-managed team environment
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Experience with architectural coatings, paint application, or field sales is preferred
• NACE, SSPC, or MPI certifications are a plus
• Bilingual proficiency in French or Spanish is preferred but not required

Success Factors

The ideal candidate demonstrates:

• Strong technical aptitude and customer-focused problem-solving skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities in a fast-paced environment
• Passion for delivering exceptional customer service and technical support
• Strong attention to detail and commitment to quality
• Ability to learn continuously and expand technical product knowledge
• Collaborative mindset with the ability to build trust across teams and customers
• Ownership, accountability, and a commitment to helping customers succeed

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).

The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.