Information Technology Specialist

Information Technology SpecialistThe City of Placentia is now recruiting for the position of Information Technology Specialist. The filing deadline is August 23, 2026. Are you passionate about making a tangible difference in your community? Our Administrative Services Department seeks a dedicated, hardworking individual to join our Information Technology Division as an Information Technology Specialist. Under the direction of the IT Manager, the Information Technology Specialist supports the Information Technology division by providing technical assistance, system implementation, maintenance, debugging, and other related services, such as monitoring system performance, responding to complex user support problems, and performing technical and complex tasks related to information technology services and programs.Examples Of DutiesThe following list of functions, duties, and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices.Troubleshoots, diagnoses, and maintains complex enterprise network systems; monitors and maintains servers; ensures system integration for operability across multiple platforms and technologies.Participates in enterprise systems security; installs system security hardware, software, and related devices; monitors security systems to identify any breaches; activities procedures and responses to system security issues; provides recommendations to mitigate risk.Creates and manages employee access to computer systems, email, and various applications; sets and resets employee passwords; audits employee usage of technology and equipment to ensure compliance with City policies and procedures.Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, workstation, server, database, peripherals, and infrastructure issues.Assists in the development and implementation of technology-related protocols, policies, procedures, and operating standards.Performs regular scheduled operations and data backups, including monitoring and updating system file limits and capacities as needed, and collaborates with consultants and vendors to ensure optimal network settings.Responds to emergencies to decrease downtime, repair errors, and monitor vendor activity in the event of catastrophic system failures, off-hours scheduled maintenance downtime, or other issues.Communicates system status, computer events, and planned upgrades or downtime to end users.Develops documentation for new or current applications and procedures.Serves as a Server Administrator and Exchange Directory Administrator for Windows Operating Systems; assesses and resolves basic issues regarding detected error codes.Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies to improve operational technology effectiveness and services.Other duties may include acting as a liaison with local and state agencies and vendors in the development and implementation of programs, policies, guidelines, and service levels. Performs other related duties as assigned to ensure the efficient and effective functioning of the work unit and the City.Typical QualificationsAny combination of training, education, and experience that would provide the required knowledge, skills, and abilities is qualifying.An associate degree in computer science, information technology, or a related field and three years of experience in information technology systems or network administration.License(s) required: Valid, current driver's license for travel to other city locations to perform duties. The City reasonably expects driving to be one of the job functions for the position, and the City reasonably believes that using an alternative form of transportation would not be comparable in travel time or cost to the City.Certifications and testing required: None required.Recruitment ProcessApplicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at as soon as possible. Applications may be accompanied by a resume that describes experience, education, and training in relation to the position's requirements; however, a resume will not be accepted in lieu of a City employment application.All applications will be reviewed, and only those candidates deemed most qualified based on their education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include, but is not limited to, oral interviews, and/or written exams, and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain, unless exhausted sooner.The City of Placentia is an Equal Opportunity employer and does not discriminate based on race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please get in touch with the Human Resources Office at View phone number on click.appcast.io before the filing deadline. We will attempt to accommodate applicants with disabilities upon request, as reasonably possible. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City will consider qualified applicants with a criminal history, in accordance with the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.Under California law (California Government Code Section 3100-3109), all City of Placentia employees are designated as Disaster Service Workers, (DSW). In the event of a catastrophic event, City of Placentia employees may be expected to fulfill emergency action assignments. As DSW's, employees may be assigned to assist in any disaster service activity that promotes the protection of public health and safety and preservation of lives and property.