Retail Commission Sales Associate - Fine Jewelry, Santa Anita - Part Time

Be part of an amazing story. Macy's is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years. It is a story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that welcome, comfort, and value every customer. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You also ensure the security, accuracy, and impeccable presentation of merchandise. You will work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department. Daily Activities Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions - so they are fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships that bring customers back. Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storage, and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves. They always finish strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name. We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. Schedule Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found ( Who You Are Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience. Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance. Maintain an organized and shoppable space, leverage clienteling tools to promote offers and product launches, participate in sales events, and stay up to date through ongoing training and vendor education. Achieve client and protection plan goals in addition to sales goals. Acquire new customers by opening credit accounts and sharing loyalty benefits. Meet and surpass daily sales goals by delivering exceptional service. Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience. Have 1–2 years of related experience. Essential Physical Requirements Talking, lifting, constant moving, standing, and reaching with arms and hands. Stand for at least two consecutive hours, lift at least 25 lbs, stoop, kneel, crouch, and climb ladders, reach, including above eye level. Require close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions. Benefits Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. Comprehensive health and wellness coverage. 401(k) match. Paid time off and eight paid holidays. Continuous learning and leadership development. Community building through Colleague Resource Groups and volunteer opportunities. Access the full menu of benefits offerings ( About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing online shopping, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives. Equal Opportunity Statement Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Macy’s Inc. reserves the right to amend this job description at any time. Additional Compensation In addition to hourly rate, may receive 1%–6% on commission‑eligible net sales. #J-18808-Ljbffr Macy's