Customer Account Manager - Precision Sheet Metal

Customer Account Manager needed for a client of ours in the manufacturing/metals industry! Salary: $25 - $35 per hour Job Details The Customer Account Manager (CAM) develops and maintains relationships with current and potential customer accounts. The CAM is the first contact for resolving customer issues/problems, assisting our customers by researching and making recommendations for potential product enhancements or modifications to increase sales or reduce costs. CAMs prepare sales forecasts, quotes, and enter orders into our ERP system. Responsibilities include customer negotiations and attendance at all customer meetings, both off‑site and on‑site, as needed. Qualifications & Skills Interact and communicate daily with assigned customers on contractual and transactional business lines Process customer orders via ERP (Quoting, Order Entry, RMA, Purchasing, Job Management, Job Costing, Inquiries) Coordinate daily with internal personnel in manufacturing, operations, and quality to ensure SMI delivers on all customer requirements Incorporate business goals to achieve sales growth and deliver a high level of customer service Understand the manufacturing process that transforms raw material to finished products Provide customer support with pricing, expediting open orders, problem solving, communicating lead times, and schedule changes Participate in training, kaizen events, and system upgrades Experience with lean manufacturing and Six Sigma principles Strong interpersonal and communication skills Self‑starter, competitive and able to work independently and as part of a team Detail‑oriented, organized, able to multi‑task Demonstrated skills in problem solving/conflict resolution and negotiation Ability to read drawings and customer CAD files, and understand/interpret customer specifications Understanding of raw materials/alloys & finishing requirements Proficient in Microsoft Office 3‑5 years relevant Precision Sheet Metal industry experience ideal; ERP experience a plus Benefits Health, Dental, Vision, & Life Insurance 401(k) with dollar for dollar company match (up to 3%) 9 Paid holidays and accrued PTO Year End Bonus Short Term & Long Term Disability Flexible Spending Account Direct Deposit – Weekly Hourly role with overtime available Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. #J-18808-Ljbffr Jobot