Senior Administrative Assistant- Biligual (English/Spanish)

Job Description

Job Description

Position:

Senior Administrative Assistant

Reports to:

General Manager / Office Manager

Employee Type:

Full-Time; Non-Exempt

Location:

Georgia

Pay:

$22-28/Hour

Summary

The Senior Administrative Assistant supports the General Manager and Office Manager with elevated administrative, operational, and customer service functions. This role requires hands-on experience in transportation logistics, delivery coordination, or dispatch/driver support. Fluency in English and Spanish is required to support day-to-day communication with our customers, employees, and contractors. Requires flexible availability to support opening and closing operations based on business volume.

Essential Duties and Responsibilities

• Print and review inbound paperwork and receiving reports; organize work by city

• Field inbound calls from customers, delivery teams, managers, and vendor representatives

• Make outbound calls to customers to schedule deliveries

• Assist with employee/contractor check-in at end of shift (closing)

• Maintain accurate records of scheduled deliveries and service requests

• Handle escalated customer concerns; loop in Office Manager for unresolved issues

• Assist General Manager and Office Manager with day-to-day operational workflow, including dispatch and driver support for contractor deliveries

• Assist with general office tasks — filing, data entry, document preparation

• Support communication between office staff, warehouse staff, and field employees

• Coordinate and schedule travel, meetings, and appointments for managers or supervisors

• Prepare agendas and schedules for meetings; record and distribute minutes

• Maintain office supplies and coordinate maintenance of office equipment

• Perform other related duties as assigned

This Role Does Not Include

• Final routing decisions oversight

• Disciplinary authority over employees

• Formal supervisory title or direct reports

Required Skills/Abilities

• Bilingual (English/Spanish)

• Hands-on experience in transportation logistics, delivery coordination, or dispatch/driver support

• Proven experience handling escalated customer service situations

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficiency in Microsoft Office Suite and ability to learn logistics/routing software

• Problem-solving skills and ability to work in a fast-paced environment

Education and Experience

• High school diploma or equivalent required; associate degree preferred

• Previous administrative or customer service experience required

• Experience in transportation logistics, delivery coordination, or dispatch/driver support required; appliance/product delivery experience strongly preferred

Schedule Requirements

• Flexible availability required; must be able to open as early as 5:30 AM and close depending on daily operational volume

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 25 pounds at times

• Corrected vision to normal range; normal hearing and talking required for verbal communications

• Ability to use a variety of office equipment and machines

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient office and supportive equipment provided. Occasional travel required, including overnight.

\nCompany Description

Mashburn Delivery Service has been delivering excellence since 1959. A family-owned business built on trust and hard work, we've grown into a multi-location appliance delivery and installation company while staying true to the people-first values that got us here. We invest in our employees with real training, real growth, and a genuine path to build a career with us.

Company Description

Mashburn Delivery Service has been delivering excellence since 1959. A family-owned business built on trust and hard work, we've grown into a multi-location appliance delivery and installation company while staying true to the people-first values that got us here. We invest in our employees with real training, real growth, and a genuine path to build a career with us.