IT Support Specialist / IT Operations Assistant (Bilingual)

IT Support Specialist / IT Operations Assistant

Hybrid | Corporate Office + Retail Store Support
Full-Time

About the Role

We are seeking a proactive and technically strong IT Support Specialist / IT Operations Assistant to support and enhance our corporate and multi-location retail technology environment.

This is not a traditional helpdesk role. You will play a key part in network infrastructure, IT operations, and store technology support , with hands-on exposure to LAN/WAN environments, SD-WAN connectivity, Microsoft 365 administration, and infrastructure projects .

If you enjoy working both in the office and in the field, solving real-world technical challenges, and contributing to a growing organization—this role is for you.

What You’ll Do

Infrastructure & Networking

• Install, configure, and maintain LAN/WAN infrastructure across corporate and retail locations
• Troubleshoot switches, routers, firewalls, and access points
• Support SD-WAN connectivity and network performance monitoring
• Configure VLANs, DHCP, DNS, and basic routing policies
• Assist with network optimization and infrastructure improvements
• Maintain accurate network documentation and diagrams

IT Operations & Support

• Manage Tier 1 & Tier 2 support tickets through the helpdesk system
• Provide both remote and on-site support for store locations
• Install and maintain:
  • Workstations and laptops
  • Network printers
  • POS systems and related equipment
  • IP telephony systems
• Administer Microsoft 365:
  • User provisioning and access management
  • License assignment and MFA setup
  • Teams, OneDrive, and SharePoint support

Security & Compliance

• Support implementation of security policies (e.g., Conditional Access)
• Assist with endpoint compliance and device management
• Maintain hardware inventory and asset tracking
• Promote IT security best practices across the organization

Projects & Deployments

• Support new store openings and relocations
• Assist with network upgrades and hardware refresh cycles
• Coordinate with vendors and service providers
• Help develop and document IT SOPs and processes

Collaboration

• Partner with Operations, Finance, Merchandising, and Store Leadership
• Communicate technical solutions clearly to non-technical teams
• Provide basic training and guidance to store personnel

What We’re Looking For

Required Qualifications

• 2–4 years of experience in IT Support, IT Operations, or Infrastructure
• Strong knowledge of:
  • TCP/IP networking
  • LAN/WAN environments
  • VLANs and switching
  • Basic routing and firewall concepts
• Experience with managed switches and wireless access points
• Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and prioritize effectively
• Willingness to travel to store locations
• Bilingual Spanish/English strongly required

Preferred Qualifications

• Experience with SD-WAN technologies
• Exposure to network design or architecture
• Familiarity with Fortinet, Cisco, Ubiquiti, or similar
• Experience with Azure AD / Entra ID
• Retail or multi-location IT experience
• Certifications (a plus):
  • CompTIA Network+
  • CCNA
  • Microsoft Certifications

Work Environment & Expectations

• Hybrid role (office + on-site store support)
• Hands-on work in active retail environments
• Travel required to store locations
• Occasional evening or after-hours work for:
  • System upgrades
  • Store openings
  • Infrastructure maintenance
• Fast-paced environment where uptime and responsiveness are critical

Why Join Us

• Exposure to enterprise-level infrastructure and growing retail operations
• Opportunity to work on modernization and technology initiatives
• Hands-on experience beyond traditional IT support
• Collaborative, growth-focused environment