Help Desk Technician (Part Time)

Help Desk Support Technician

For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.

This role is part time (two days per week onsite).

We are seeking a proactive and technically skilled Help Desk Support Technician to serve as a key liaison between our team and the MITs department. This role is responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. The ideal candidate will have a working knowledge of Microsoft Azure and the confidence to challenge internal teams constructively when addressing support cases.

Responsibilities

Act as a liaison between internal teams and MITs to ensure timely resolution of technical issues

Image and deploy laptops and other endpoint devices

Provide desktop support, diagnosing and resolving hardware/software problems

Maintain and install IT equipment to ensure operational efficiency

Troubleshoot issues to minimize downtime and improve system reliability

Collaborate with IT peers to foster a productive and supportive work environment

Apply Azure knowledge to support identity, access, and cloud-based services

Escalate and advocate for resolution of complex cases with internal stakeholders

Qualifications

High school diploma and

1+ year of related experience