Operations Manager

About The Role The role is the operational backbone of a fast-growing technology organization: owning the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams executing in lockstep. About The Role The role is the operational backbone of a fast-growing technology organization: owning the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams executing in lockstep. The Operations Manager will work directly with department leads to identify bottlenecks, build scalable workflows, and drive high-visibility initiatives from kickoff through measurable outcomes. This is a hands-on role for someone who thrives on turning ambiguity into clear plans and ensuring those plans actually ship. Key Responsibilities Own and continuously improve core operational processes, including planning cadences, resource allocation, and workflow documentation in tools like Notion, Confluence, and Jira Drive cross-functional projects end-to-end — scoping, timelines, owners, and deliverables — with regular updates to executive stakeholders Build and maintain operational dashboards in Looker, Tableau, or Google Sheets to track KPIs, headcount plans, and budget pacing Run quarterly planning and OKR processes, facilitating sessions and consolidating goals across teams Manage vendor relationships and SaaS tooling contracts, evaluating cost, utilization, and renewal decisions Design and launch new business processes (onboarding, procurement, facilities coordination) as the company scales Surface risks, blockers, and dependencies early, and drive resolution across teams What We Are Looking For 3-6 years of operations, program management, or project management experience, ideally at a high-growth technology company Demonstrated ability to run complex, multi-team projects from planning through delivery Strong analytical skills; fluent in spreadsheet modeling and comfortable learning BI tools (Looker, Tableau, or similar) Experience with project management tooling (Jira, Asana, Linear, or Notion) and executive-level reporting Excellent written and verbal communication; able to align stakeholders with competing priorities Bachelor's degree in business, engineering, or a related field, or equivalent practical experience Bonus: Experience with OKR frameworks, business operations/strategy roles, vendor procurement, or SQL for self-serve analysis #J-18808-Ljbffr